B2B Customer support, dealing with customers on behalf of CIXResponsible for Physical Security and Cyber Security MonitoringResponsible for monitoring of CIX and customers IT infrastructureManaging ticketing system process from opening to closing of the ticket in order to solve customer’s issue according to SLAsHardware inventory with accuracy as defined by inventory process, update inventory system as requiredApply diagnostic methods to troubleshoot data centre hardware equipmentRepairing servers (replace hard drives, replace RAM, install iDRAC cards, motherboards, etc.) Physically assist in moving and racking equipment as directed by managementCabling, wiring, cross-connects between racks and data hallsMonitor performance and ensure system availability and reliabilityOS (Windows, Linux) installation on physical servers and in Virtual environment.

Customer Service regarding claims, in average 30 inbound phone calls per day according to KPIsTrying to retain and convince the customer to keep using company’s services by proposing new features and privileged servicesUse of 13 different tools to check customer’s info, compatible commercial offers in order to propose to seller, inbound and outbound calls, dealing with customer’s issues, customer’s wi-fi connectivity and phone coverage, vocal certification, contract approval signature, etc.

Installation and Configuration of various network devices and services.Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.Monitor performance and ensure system availability and reliabilityProvide Level-1/2 support and troubleshooting to resolve issuesLaptops and PC repairs, cleaning, replacement of hardware components, OS and Software InstallationAbility to use software such as TeamViewer and Putty to access equipment remotely.

Laptops and PC repairs, cleaning, replacement of hardware components, OS and Software Installation Prepare customer’s ordersResponsible for stock inventory.

The sole coordinator of storage and supply of spare parts within a store measuring 500m2, 200 customers, in average of 50 orders a dayManage our own software to entry new customers and prepare invoices for the own company and outsourcers Planning manager of the repair centre. Study the market in order to find the best supplier offer and negotiate the best price.

Cleaning, painting and maintenance of fishing boats and factoriesDriving forklifts.

Managing a team of 10-12 employees, responsible for build planning, dispatch tasks, quality and service controlDrive reach stackers and forkliftResponsible of stock inventory, review and control of perishable food goodsQuality control refrigerating chambers and fruit goods.