* Run internal security audits on passwords, open ports, recent exploits and Active Directory/File server misconfigurations.* Technology champion for deployments and troubleshooting VoIP phone systems, VPN/Host MFA and firewalls.* Provide tier 3 support for our clients in regards to Windows and Linux servers. Additionally, troubleshooting network issues related to firewalls, switches, access points and controllers).* Work on migrations including from VMWare ESXi to Hyper-V, and Microsoft 365.* Project lead responsible for planning and executing ongoing clients projects including new server or network deployments as well as onboarding new customers.* Monitor, maintain, upgrade and troubleshoot Stronghold I.T critical Datacentre infrastructure.* Provide emergency on-call support to customers and tier 1 technicians.* Train new Technical Specialists on basic firewall and network troubleshooting

* First line of support on phone, and email and documenting solutions regarding laptops/workstation,networking, VPN, printing and many other client specific applications.* Provide support and troubleshooting on network related issues.* Deliver onsite support for escalations, deployments and hardware swap.* Main point of support for regular onsite visits for key clients.* Assist colleagues and clients during business hours and when oncall.

* Responsible to test tickets on our queues as well as support the Technical Leads with escalated situations when additional assistance is required.* Assist the Technical Leads on escalations by reaching out to customers and perform more in-depth technical support for StarTech.com products, resolving issues with installation, troubleshooting,configuration, interoperability and compatibility using every resource at-hand including internal knowledgebase and remote tools like LogMeIn Rescue.* Act as the first point of contact for internal support to Customer Support Advisors, Account Managers, and fellow Technical Advisors consulting in real-time with stakeholders throughout the organization on both presales and troubleshooting inquiries.

* Provide, both, technical support and advice to StarTech.com resellers and end-users by phone, e-mail and live-chat in English, Spanish, and German.* Conduct product troubleshooting under different Operating System environments from Windows XP to Server 2012, Mac OS, as well as Linux.* Help IT professionals build solutions using StarTech.com products.* Utilize remote management tool LogMeIn Rescue as a troubleshooting tool for end-users and IT professionals.

* Designed, coded, developed and implemented automated services such as: user registration; user score prediction input; automatic point calculation based on actual results, display and organize the participant standings table depending on points accumulated.* Programming languages used: PHP, JavaScript, HTML, CSS, and MySQL for the “2014 Brazil FIFA World Cup Online Pool” at the website: http://www.masterquiniela.com/.

* Create, and deploy computer system images destined for company end-users.* Upgrade/update configuration documentation for the new system image deployment.* Attend to end-user technical support requests for hardware or software assistance.* Design and implement VLAN and new network topology solution to accommodate for head officeexpansion project. * Adapt login script to comply with the new system and company policies.* Monitor and resolve network backup issues regarding Symantec Backup Exec 2012.* Configure and monitore network and system connectivity to remote access end-users.* Prepare weekly team web meetings using Cisco WebEx.

* Attend, sort and update IT support tickets from end-users regarding desktop and laptop hardware/software issues.* Troubleshoot Windows and Linux systems using remote access tools like Remote Desktop, Join.me,SSH, and telnet.* Diagnose and fix printing issues in Novell iPrint server, as well as Canon and Ricoh copiers/printers.* Monitor backup system.

* Assisted and mentored Computer Systems Technology (CTY), Computer Systems Technician (CTN), and Computer Programmer Analyst (CPA) Fanshawe College students on the following subjects: Programming Fundamentals; Database Fundamentals; CCNA1- Networking Fundamentals; Hardware and Operating Systems; CCNA3- LAN Switching & Wireless; Database Server (SQL Server); and Windows Mail & Web Servers.

* Assess, and correct programming issues on existing clients’ websites. * Establish a new work template for client websites' code. * Design, develop and implement new services such as: Database table backup into Excel spreadsheets; search engines on the client website as well as for the administration back- end; Frequently Asked Questions section with back-end administration; spam filters for certain areas where user input is required; upload scripts to facilitate document upload.* Create, configure, and manage automation scripts on Linux server (CRON jobs).* Configure, modify, and administer website building solutions using WordPress. * Programming languages used: PHP, MySQL, JavaScript, AJAX, HTML, CSS.

* Assisted and mentored Computer Systems Technology (CTY), Computer Systems Technician (CTN), and Computer Programmer Analyst (CPA) Fanshawe College students on the following subjects: Programming Fundamentals; Database Fundamentals; CCNA1- Networking Fundamentals; Hardware and Operating Systems; CCNA3- LAN Switching & Wireless; Database Server (SQL Server); and Windows Mail & Web Servers.

* Designed, coded, developed and implemented automated services such as: user registration; user score prediction input; automatic point calculation based on actual results, display and organize the participant standings table depending on points accumulated.* Programming languages used: PHP, JavaScript, HTML, CSS, and MySQL for the “2010 South Africa FIFA World Cup Online Pool” at the website: http://www.masterquiniela.com/.