Change-Release Manager for the Transportation Security Administration (TSA) / Department of Homeland Security (DHS) contract for three operational sites. Provide support and facilitation to all change control boards. Process Change Requests within an ITIL and SAFe format including concepts, practices, and procedures within the change management field. Works in a team environment to establish and execute a change management program for multiple systems/programs in various stages of design, development or operations.Monitors the incorporation of configuration change items in the change management system via a Remedy ticketing system. Contributes to the documentation and lifecycle management of requests for authorization (RFAs). Maintains control of the change management Remedy Ticketing system and provides status accounting of engineering changes to Mission Leads (MLs), System Owners (SOs) and program management. Compiles reports of change activities throughout a project’s life cycle to verify compliance with established change management procedures and standards to verify that CIs and system performance and functionality are compliant with specifications.Produces reports on software releases related to delivered changes, results from functional testing, and various change management metrics.Plans and/or produces internal/external change deployment scheduling for various workgroups for TSA.Liaison between the development and operations teams to communicate changes and expected issues in production environments.Participates in CM team process and quality improvements.Works with management staff to produce change management strategies and plans for upcoming software enhancements, patches and upgrades.Facilitates Change Control Board (CCB) Meetings with stakeholders.

Release Manager Lead working in an Agile and Jira environment overseeing and coordinating 90-day incremental releases covering 3-4 Sprints, along with Hot Fix releases for the Veterans Administration National Clozapine Registry (VA NCR) application and national program.Managed the Release Readiness Review via the Release Readiness Checklist (RRC) via MS Teams to ensure all documents and related artifacts are created in a timely manner to acquire Triad Approval from the VA Office of Information Technology (OIT), upper management approval. Created Jira sub-tasks for all Release Readiness actions needed to take places alongside the RRC to Release Incremental Builds of NCR software versions to production.Created Change Request tickets for the Release Deployments via Service Now (SNOW) for all software releases.Coordinated and oversaw the Release Deployments of software builds during Thursday night maintenance windows and ensured the business owners along with the VA OIT management concurred on successful deployments after post-implementation testing took place.Created the Release Management Process in the NCR Team Guide that detailed all actions, timelines, processes and documentation needed for Release Management to successfully deploy all software releases into production.Coordinated with the Developers, SQA Testers, Tech Editor, Business Analysts, Product Owner for upcoming Sprints and software release increments, and capacity planning.Assist with testing Jira backlog tickets (Business User Stories and Bugs) for backlog clean-up of old tickets that require refinement, business evaluation, ready for sizing or recommendation for closure.Create Jira Sprint buckets and Release Level Task folders for planned increments. Coordinate with Technical Editor on required increment documents needed for Release Readiness (VDD, Installation Guide, User Guides, Patch Description and code and user stories and defects) mapped from Jira and kept in GitHub repositories.

Release Manager for TCI-LA under PennyMac Loan Services contract providing release management services for Production Environment releases of internal products (Broker Direct, Refi-Purchase, Customer Account Portals) related to PennyMac services (LO, BDL, Allocation Manager and MAC Portal).Managed multiple workstreams (LO-Tavant, MAC-Tavant, BDL-Tavant, Kanan, Encompass, Capsilon, Gemini – Ellie Mae) and vendor coordination to plan and schedule releases for production environments via a forward schedule (pre-flight checklist, release schedules for approved deployments for all portals).Coordinated with product leads and project managers weekly via SCRUM meetings, G-Suite email and ZOOM meetings to gather and prepare requirements for weekly CAB releases for weekend deployments.Confirmed pre-deployment checklists for walkthroughs and signoffs (UAT, Q/A, Pre-PROD), role confirmation, business owner approvals, CAB approvals were met, and deployment spreadsheets were updated to ensure all requirements in pre-deployment phase were met for weekend deployment approvals.Managed weekly emergencies (Kanan product streams) and weekend deployments via online ZOOM bridges, G-Suite chats, Zoom breakout rooms and Slack sessions to synchronize team tasks, times, and issues to be resolved and completed within allocated deployment windows.Managed the weekly and monthly metrics to show PennyMac summaries of releases per Release System, number of deployments per month, releases of Jira/Redline items per system and month, and rollbacks of any production items and releases of all scheduled systems and work streams.Deconflicted impacts during weekends that impacted interrelated products to ensure smoke tests, regression tests, and production validation stages would complete within allotted times from unforeseen outages.

Provide change, release and configuration support for the ITIL program office level and supported the Leidos functions of Change Management (CM), Release Management (RM), Build Management (BM) and Configuration Management (CF), as they are executed throughout the SDLC for the Veterans Administration’s (VA), MASS Scheduling (VistA replacement) Program.Review, analyze and standardize release and deployment processes and audit those processes and support the design and implementation of formal procedures, including checks and balances throughout the MASS Scheduling Testing and Go-Live processes.Identify and mitigate risk to ensure the integrity and recoverability of the production environment through Root Cause Analysis (RCA) and through the accuracy and completeness of the CMDB for all business and technical data elements used for the VA Program including the Change Requests (CRs), builds, versions, patches and hardware locations for all components in the Non-Production and Production environments.Created the processes and procedures for all Change, Release and Configuration aspects via an ITIL driven methodology which included the Change Control Boards (CCB/CAB), SOPs, to review and approve CRs and schedule maintenance windows for all contract program related OS patching, upgrades and builds. Maintained and updated the Configuration Management Plan (CMP) and the Version Description Document (VDD) to ensure all government approved processes and software versioning rules were followed, applied, tracked and updated using these document vehicles for accurate accountability of all software upgrades, patching, and build releases.Lead the CCB weekly meetings for all Non-Production and Production environments.Migrated all Rational Tools and Project Share Point Program data to the VA controlled GitHub repositories for program close out, classification and retention for archival and historical purposes.

Release / Change Manager assigned to multiple medical insurance clients with responsibilities in gathering service requests for ongoing software development life cycles and creating change requests (simple and complex), for required deployment scheduling of needed product releases and hot fixes.Assess service requests and creates change requests for work groups (DBA MSSQL, Sybase, Oracle, System Admins, Middleware, 3rd Party, Citrix, SCM, PITON, Product Support, Monitoring) in support of the Trizetto Insurance products QNXT, FACETS, TMS, for major health care insurance industries.Escalate complex changes for Change Advisory Board (CAB) approval and follow up on deployment scheduling, post-CAB approval.Create Emergency CAB (ECAB) changes for high priority changes and petition ECAB voters for approval.Schedule and manage deployments for various software requirements to include Claim Checks, Data Migrations, Major Product Releases, Hot Fixes, Source Code Control/Gatekeeping and Medicare (TMS) application installs and lead the daily deployments for all assigned clients via the Deployment Plan.Review Environment Portfolio (EVP) and ensure needed changes align with required servers and databases to maintain promotion integrity of deployment scope within target environments: DEV (development), SIT, UAT/QA, Pre-Production (PPMO) and Production (PROD).Perform Source Control of objects and corresponding Configuration Index (documentation and object versions) via software checker, ensuring proper document and object versions reside in PVCS repository for future deployment builds.Utilize PVCS repository for source code management (SCM) and custom-code deployment for various objects (xml, dll, msi, exe, sql, fmt) needed for the multiple product applications hosted on site.Run SCM automation tool for Configuration Index code promotion and required object build deployments to multiple environments as required by service request and development teams.

Responsible for assessing release readiness and deployment the Missile Defense Agency’s (MDA) JRDC production environment through ITIL driven processes via Remedy 8.1 MDARTS Ticketing System.Provides maintenance coordination with IT teams, Project Managers and Engineers to ensure successful implementation of changes of varying complexity and checks daily change and project containers for the week to ensure proper allocation of assets and resources to better manage maintenance work conflicts.Transfers knowledge to project teams with respect to the Release and Change Management processes, scheduling of Requests for Change (RFCs) and Change Requests (CRs).Assesses Requests for Authorization changes, performs impact process approvals for minor, standard, significant and extensive work vehicles and de-conflicts collision indicators for RFCs. Schedules, rejects or suspends Change Requests. Advises Change POCs on missing documentation, change times, organization codes, and maintenance windows for projected impacts for over 200+ release changes per month.Reviews document integrity (DDIP, test plan, and executive summary of work) for Change approval.Maintains ongoing information concerning all Releases throughout the Release lifecycle including updates of information about specific Releases, closure of Release records and tracking of Releases through the stages within the project and maintenance windows.Performs change assessment for various RFCs to determine category level (Minor, Standard or Significant changes) and approves and schedules RFCs to various boards for approval, including CAB and ITCCB.Co-Chairs weekly CAB meetings for significant (service or user impacting) ticket items and coordinates eCABs as required and approved by management for emergency maintenance changes.Produces Pre-Implementation and Post-Implementation and cumulative metric reports for weekly maintenance windows supporting network, hardware, and software patch release and testing.

Lead Engineer-Manager supporting the Distributed Multi-Echelon Training System (DMETS) at the Missile Defense Agency (MDA), responsible for all equipment associated with the DMETS Control Center (DCC) to provide Warfighter training for the US Navy, Army and Air Force via Modeling & Simulation (M&S) and C2BMC suites and tools.Leads projects associated with DMETS to include installations, upgrades, designing and testing multiple tier training software simulations to meet growth for user requirements and event exercises to streamline and enhance performance for engineering staff and equipment, reports project status to higher management.Develops new documentation and participates in the development of departmental technical procedures. Consults and coordinates with Subject Matter Experts in GMD/GFC, C2BMC (GEM/COCOM), MDST and others to identify and resolve any issues associated with training elements.Ensures compliance with configuration management meetings, information assurance directives and other Engineering Review Boards for managing requirements through a distributed M&S training system.Analyzes engineering performance and determines hardware and software tools needed to support projected training to external Warfighters and exercises.Ensures M&S and threat engineers plan and complete scenario builds daily ballistic missile defense training events for MDA, the Warfighter, and other ballistic missile defense stakeholders.Support Information Assurance Officer (IAO) in tracking and delivering IATT, ATO, boundary accreditation and diagrams, IA Enclave hardware installation and system IA patching and vulnerability mitigation via IA SOPs. Lead Engineering Review Board for DMETS hardware and software monthly maintenance routines and upgrades (IAs, TPs, Suite versioning, hardware installs, and signature file updates) via in-house meetings, agendas and meeting minutes.

Information Technology Infrastructure Library (ITIL) Analyst for the 561st NOS Squadron, Peterson AFB, CO. Assigned role and responsibility as the Release and Deployment Manager resolving multi-level Air Force organizations maintenance activities (change requests) and network implementation authorization for hardware and software requests on NIPR and SIPR area networks for INOSC-East and INOSC-WEST.Coordinate with Air Force customers to gather requirements and provide ITIL driven process solution and consultation to streamline operations functions, resolve workflow bottlenecks, and establish ITIL standards driving service management policies to multiple Air Force networks. Additional duties assigned as Configuration Management Data Base (CMDB) Analyst to create a charter needed to transition current Remedy service and asset management system from version 6.3 to version 7.1. Additionally, research ADDM functionality for asset, mission, and component network discovery and tracking over a federated CMDB. Consult and coordinate with stakeholders, project managers, systems sponsors, security and development teams (SMEs) to review and plan ways to upgrade and accredit new 7.1 Remedy CMDB over NIPR and SIPR networks.