After many years working in the business environment, I decided to have an abroad experience in order to expand my knowledge and skills as well as rethinking my values. Living in Sydney, Australia, I have concluded 2 English Cambridge Courses (FCE and CAE) and achieved my Master Certificate in Data Analytics and Diploma in Information Technology.

Key Responsibilities:- Head of Operations leading the IT and project management area using PMI and Scrum Agile methodologies;- Planning and managing the IT project plan according the company´s business;- Regular communication with key stakeholders about program management, updates, expectations and any change that affects the projects;- Creating dashboards and data analytics supporting decision for the business; - Working closely to sales area in prospecting new clients, projects and business.Main projects:- Managing the time delivering over 25 Sustainability and Investor Relations projects including Sustainability and Annual reports, Websites and ISE (B3´s Indíce de Sustentabilidade Empresarial) process for companies such as Eletrobras, Lojas Renner, Eletropaulo, AES Tietê, Vivo, Santander, Engie, Kroton, Daichii Sankyo among others;- An online system created to gather, manage and analyse sustainability KPIs to Latin America companies; - Three months immersion in the Ricca´s Canadian partner company Q4 Inc, which is focused on investor relations technology products, to understand business process and technology developed to bring their products to Latin America companies.

Key Responsibilities:- Leading project management, database, development, quality, system analysis and infrastructure areas.- Planning and managing the IT project plan according the company´s business;- Presenting IT result reports and milestones to the company board;- Active participation in client meetings prospecting new projects.Main projects:- Restructuring of the IT operation, redesigning processes and optimizing routines to deliver innovative technology solutions to clients such as Itaú Unibanco, Fiat Chrysler, Petrobras, Nextel and Natura supporting the business growth.- Implementation of the IT Governance concept (using ITIL) to internal clients to ensure the business´ applications SLA and help desk support; - Implementation of quality and system analysis areas for web projects.

Key Responsibilities:- Leading project plan preparation and maintenance, resource planning, scheduling and scope definition using PMI methodology;- Regular communication with key stakeholders about program management, updates, expectations and any changes that affect the projects;- Performing system acceptance testing and user acceptance testing with the client.Main projects:- Implementation of the PMI methodology to manage IT projects;- Website for registration of coupons, with 5,000 petrol stations and more than 1 million customer participants who registered 24 million coupons in 8 weeks for Petrobras;- Migrating and improvement of an online application in which 300 automotive dealers customized their relationship marketing campaigns for Fiat Chrysler;

- Creation and administration of Databases (Microsoft SQL Server and MySQL);- Creation of ETL (extract, transformation and loading data) process;- Data analytics supporting decisions for advertising campaigns.