Created and deployed new sales and operations planning process, improved master scheduling, and synchronized/optimized material purchasing to master schedule.• Deployed Sales forecast process: improved accuracy 29%, on-time delivery 12%, and order fulfillment 12%.• Reduced peak season inventory 44%, short shelf-life product 90%, and changeovers 50%.• Optimized days of production planning to demand-based variable scheduling and reduced overtime by 60%

Developed customized growth and profit strategies with small to medium-sized business owners. • Engaged business owners across HVAC, Trades, Automotive, Property Management, Printing, and Remodeling service industries to successful outcomes.• Achieved on average 45% and 60% growth in revenue and profits, stronger cashflow position, and effective teams with 3X minimum ROI on coaching fee.

Led major process improvements achieving 25% Year-Over-Year growth - Sales & Operations Planning, Procurement, Order Management, Vendor Quality, Customer Service, Customer Relationship Management, Business-to-Business (Retail), Business-to-Consumer (E-Commerce), Third Party Logistics (3PL) Fulfillment and Distribution, and Product Return Center.• Awarded 3PL contract to new provider and relocated distribution center, and reduced order to delivery and cost by 35% and 14% respectively.• Improved forecast accuracy 24%, inventory turns 40%, order fill rate 10%, and on-time delivery 24%.• Improved call center Net Promoter Score 2x, and reduction in product field failure by 68%, and warranty costs by 54%.• Netted $3M in scrap reduction and $20M in refurbished product revenue using 3rd party product returns service center.

Launched global New Product Development & Introduction process, created new Quality function and team in South China, and supported vendor development and management of Chinese Original Design Manufacturers utilizing Lean Six Sigma tools.• Increased new product launches 2.5X, reduction in time-to-market 4X, and deployed effective product sampling at alpha, beta, and pilot production development stages for fast feedback.• Established Quality Organization in China, reducing field failure rates by 40%, and rework and repair by 30%.

Initiated improvement strategies for product development and operations processes with Lean Six Sigma and project management. • Trained and mentored client teams, improved on-time delivery 45% to 80%, reduced defect rate and WIP 50% & 40%, rework 30%.

Launched massive Global Zero Defects Strategy across $6.6B semiconductor business in response to automotive customer dissatisfaction and loss of business. • Launched Six Sigma process improvement framework globally• Rescued $300M in automotive customer contracts• Achieved 10X reduction in warranty failures• Reduced field failure rate and Cost of Poor Quality by 60% and 53% respectively• Reduced customer problem resolution cycle time by 60%• Restructured global quality organization to novel process-based structure, reduced staff, and budget 50% and 32% respectively.