Product owner of all the email system stack for the whole company. Including security, mass mailing systems, fax and SMS services, groups and contacts.

Transformation of the current Herder application from a monolithic application to a micro-services based app allocated on containers inside Roche standard infrastructure services aiming to increase reliability and reduce the time of testing as well as the time to deliver new releases. All work done based on Scrum supported by Jira and ServiceNow. The backlog has been reduced to a third part of its initial sizing, removed unused features and increase the vision of the product for the whole team.

Manager of early shift at Global Messaging and Collaboration through Madrid and Kuala Lumpur.Standardization of incident and request management for the team through the analysis of data and the creation of an automatic dispatcher based on weights, services, availability and democratic distribution of tickets. Each team member can see through a command dashboard how the health status of the team queue is, based in real time data. Improve on Request KPIs status based on a balanced distribution and in automation of standard requests. The target is reduce the time to deliver and improve the communications with requester.Improve on Incident KPIs status based on balanced distribution of the workload and increasing the target of reduce the pain time for affected users through sharing knowledge in the Team’s Wiki and the better management of expectations with the end user.Long running relations with Service Desks teams aiming to improve the first contact resolution of incidents through Master KB, Troubleshooting KBs and Escalation KBs.

Currently implementing Lean methodology inside the company as a part of the company culture.Working with high autonomy to ensure IT processes are adequate, functional and conform to business, technical and regulatory requirements.Constantly striving to improve processes in liaison with all process management areas inside the company and the infrastructure operational support teams.Providing expertise to create, operate and improve a framework for the capture, maintenance and analysis of operational information like metrics, reports, data repositories, analysis, etc.Standardization of incident management for ITO through a handbook to align the organization in how to handle and classify incidents in a language friendly with operational teams.QRQC implementation at IT Operations level. QRQC implementation at Integration Services area level.QRQC implementation at ADMD - AE&O for collaboration.Lean Awareness sessions training coordinator.Kaizen Event for Integration Services Engineering coordinator.Kaizen Event for Problem Management coordinator.Micro-rotation at Integration Services area within the different teams to seek improvements, sharing knowledge and meet yearly objectives.Improve on Request KPIs for operational teams increasing teams knowledge and effectiveness of the process.Improve on Incident KPIs for operational teams increasing teams knowledge and effectiveness of the process by different proposals.Improve coordination of SQL and Backup teams in handling issues related to backup to solve them faster.

At this company I am the DBA of SQL Server Production, preproduction and development environmentsI started in a new team created to manage all SQL Server services doing tasks of standardization of installations, security, with SQL Server, Reporting Services and Analysis Services that supports business. Another task is coordinate changes for normalize environments to reduce number of errors.My management tasks of SQL Server includes backup, restore, security managements, scheduled tasks, performance, database maintenance tasks, documentation and development of T-SQL stored procedures.I manage close to 900 SQL Server instances in a global structure. These systems support about 16000 databases.I have been involved on the design of SQL Server monitoring standard to apply in all our environments.I have designed and implemented a SQL Server automatic inventory to get daily information about my team managed environments.I have designed the SQL Server related on consolidation policy and started with the first SQL Server Shared environment project; currently we have shared environments in place in all of our main datacenters which have got big savings to the company in terms of licensing, storage and servers.I was in charge of SQL Server 2000 migration project of all old infrastructures to upper versions.I am currently in the NBU project which consist on unify the backup software tool to Symantec Netbackup on all our managed environments, I am assigned as SQL Server specialist to this global project.I am the single point of contact on tasks related to SQL Server design for the Roche cloud computing new concept.

At this company I am the DBA of SQL Server Production, preproduction and development environments. I manage critical bank Geographic Clusters.I started in a new team created to manage all SQL Server services at the bank doing tasks of standardization of installations, security, with SQL Server and Analysis Services that supports our final client. Another task is coordinate changes for normalize environments to reduce number of errors.The classic management of SQL Server includes backup, restore, security managements, scheduled tasks, performance, database maintenance tasks, documentation and development of T-SQL stored procedures.I manage six Failover Clusters of SQL Server with several instances in an active-active mode. These systems supports around 400 simultaneous connections run from application servers.These systems are based on EMC Symetrix disk systems with Geospan (SRDF) replication system.

At this company I was member of DBA team, those environments are close to 70 servers with MS SQL Server, Oracle and Elise. Most of all are of MS SQL Server including two clusters.Management of MS SQL Server includes backups, restores, security administration, monitoring, database maintenance tasks, scheduling jobs, creation of jobs, writing standard documentation in English, install SQL Server servers and generate T-SQL scripts. All this tasks are working with complex database models close to 1300 tables and an average of 70 Gbytes per database. I managed two MS SQL Server Fail Over cluster (active - passive) production environments that were installed by the DBA team. These systems usually have more than 250 connections simultaneously made from MTS Servers. So it is very important the availability of these systems. These computers works over EMC Clariion disks enclosures that was managed by DBA Team.Every night we move 1 Terabyte of database backups with one application, that was fully developed by the DBA team, that uses SQL-DMO library to send remote independent backup tasks in every MS SQL Server from a central backup server with an big array of disks. After that during morning this backup files are sent to two tape RAITs managed by ARC backup software to have fault tolerance in tape devices. This system allows to make several simultaneous backups from a server through a backup NIC over a backup network that are better than the common attached tape device system that only allows to do this sequentially one by one. This causes big savings.I developed a system to retrieve information from servers into a database that has historical information of SQL Server jobs execution, connections, events, services, hard drives capacity and other information. This system saves a lot of time in common system administration of DBA servers. To implement this I based all in DTS processes, Transact SQL scripts and SQL Server Jobs managed from a central SQL Server database.

I was the manager of database modelling, creation, maintenance and upgrades. I developed the Human Resources application, the Accounting application and the Project Control application. These applications worked over MS SQL Server databases. So all this project was fully created by me including interface and databases design.In modelling tasks I created tables, views, indexes and stored procedures in order to have a good performance rate making trace processes with SQL Server Profiler and analysing execution plans of queries.At this time the system is working properly and there were no big changes in application and databases since I left the company.