Responsible of the Demand planning , Procurement , Warehouse Operations & Delivery to Customers and Service Centers Nationwide.Spare Parts for Service Repairs and Sales Business• Spare parts inventory management (100,000 SKUs) nationwide.• Responsible of the Demand planning and procurement process.• Assure and improve spare parts supply from Whirlpool plants and third party suppliers.• Establish strategies to optimize material and logistic cost to get spare parts… Show more Responsible of the Demand planning , Procurement , Warehouse Operations & Delivery to Customers and Service Centers Nationwide.Spare Parts for Service Repairs and Sales Business• Spare parts inventory management (100,000 SKUs) nationwide.• Responsible of the Demand planning and procurement process.• Assure and improve spare parts supply from Whirlpool plants and third party suppliers.• Establish strategies to optimize material and logistic cost to get spare parts available for sales and service repairs. • Responsible to optimize inventory management, internal controls and cycle counts.• Develop best cost & quality suppliers to optimize supply chain process.• Coordinate 5 warehouse logistics. Total spare parts inventory $7.5M usd.• Direct reports 5. Total headcount 50 in Monterrey, Mexico ,Guadalajara, Villahermosa & Aguascalientes.Business to Consumer - Home Delivery• Final mile develop and management - Delivery of appliances to consumers (13,000 units per month).• E-commerce delivery strategy.• Redesign of the e commerce UI and processes.• Direct Reports 1. Total headcount 5. Show less

Responsible of the field service operations processes, product exchange, forecast, spare parts ordering and the Service network administration.• KPI’s redefinition, Implemented and developed an in-house app to track and measure the goals. Response Time from 9 to 4 days.• Product exchange reduction 50% units.• Self-service web ordering parts module interfaced with SAP.• Direct Reports 3. Total headcount 14.

Responsible of the spare parts sales administration, pricing strategy, forecast and Telesales channel. Additionally, responsible for building and maintaining relationships with key business partners.• Achieved double digit growth from 2006 to 2012 by strategic pricing policy.• Implementation of a Pricing optimization model.• SAP Order to Cash (SD-MM) implementation Team Leader.