As a Customer Success Manager, I was dedicated to, driving and monitoring critical metrics and KPIs to ensure exceptional performance, conducting Executive Business Reviews (EBRs) to align on strategic goals and outcomes, collaborating with the right team members to swiftly address and resolve any challenges; all this while building strong relationships with key partners on the customer side to foster and grow long-term partnerships.

As a Category Support/ Assistant Category Manager was able to work hand with hand with the Category Manager on the strategy, KPIs and overall direction of the department.I was responsible for restocking of products on shelves on a selected cadance or when needed via Distribution Centers or in-store replenishment, had direct contact with the day to day operations with the suppliers.High visibility on performance, providing it to senior leadership on seasonal sales and on a regular basis to management as part of the touchpoints.Analysed and kick started the expansion of local suppliers to fulfill potential sale locations that were otherwise hard to reach on an usual basis. Being part of a all-year round seasonal department the communication through all the stakeholders was key.

As a Pricing Specialist I was in charge of generating some of the decision-taking reports for the Fruits and Vegetables department nationwide, also I was on the lookout for upcoming pricing changes.The coordination was with my peers and upper management in the Fruits and Vegetables department as a whole, I was also helping the pricing teammates with their daily activities to provide some fresh perspective and we were complimenting each other as they had in-depth expertise of the market.

As a Senior Training Specialist I was working hand to hand with the Training Manager in developing, nurturing, and creating a restructure of the Training Department.I was managing the agenda of the Mexico City Office Training Department, and consolidating the training either onsite or remote with the assigned Project Manager.I was in charge of doing the on boarding of the new hires while there was not a Training Manager in place.

As a Training Specialist I have worked in the Hospitality Industry with Hotels, Airports and Casinos.Training users in the usage of BirchStreet in their daily basis operations, from Requisitions to Accounts Payables to Inventory Management, I have trained properties managed by Hilton, Marriott, Hyatt, Delaware North, among others in countries such as Argentina, Chile, Brasil, Switzerland and USA.

As a Project Manager Assistant I was able to contact the first-time Customers and Clients of the Software we were developing, as well as maintaining the feedback and iterations within from the long-time clients the development team. Project Charter developmentRequirements collectionScope definition for the sprint and project itselfBreaking down project into sprints

I was accounted for planning and developing the base models of the DAO and DB in .NET and SQL.During this time, many of the models were updated into EF Core, the tasks were give through the GitLab repository using Agile Methodology to iterate over the current advance, improve and receive feedback from the Stakeholders to continue the development.

I was entitled to contact new clients, make the first drafts of the views and proposing features to compliment the views already established.After having the first contact and mock ups, the project was passed to the Project Manager.

During the internship, I experienced an international environment for the first time, I was requested to be part of a team developing a site for a Client in USA in the Health Care Sphere. I was part of the R&D team, to look for different ways to improve the actual site making the it more secure, once a local implementation of the code to be tested it was passed to the Developers Sr. along with implementations done and a brief summary of the problems and workarounds developed.During my internship I used these technologies: Java CoreJSFSpring SecurityHibernateMySQLLocal testingMaven RepositoryAside from my main job, I also helped translating parts of the site into Spanish.

As a Chief Communication Officer, I was in charge of the public relations between the clients and the developers, during the majority of the life-cycle of the project.My main activities were: Information collection, Budget Management, Project Scoping and Project Execution.