•Supervision and monitoring of United States, Philippines, and Mexican advocates teams, about how they provide customer services to our clients.•Provided evaluations and constructive feedback to advocates on company processes.•Developed and implemented follow-up proposals to enhance advocate evaluations.•Conducted calibration sessions with the US leaders to improve evaluation processes.

• Validation and verification of documentation provided by US customers for the purchase of their vehicle.• Upload information provided by the customer into the database.• Analysis of the client's file to determine the risk when purchasing the vehicle.• According to the level of risk, the follow-up with the client is determined

•Created content for social media for civil associations and private companies.•Generated speeches for candidates running for councilors in the municipality of Cuautitlán Izcalli.•Organized medium-scale events and managed budget adjustments.•Create strategies to reach audience levels in digital media.

• Monitoring of subtitling in foreign films. • Correction of content.