--Supports the IT Helpdesk, Printers, Desktops, Laptops and Workstation infrastructure. --Responsible for administration and support along with security functions on all end-user systems.--Perform basic training on the use of standard PC software--Manages malware, virus prevention software on PC’s and workstations to assure that the most up-to-date definitions are loaded on all systems.--Management of PC, workstation, printer, and plotter hardware inventory--Provide Technical Direction and Assistance to other IT Technicians 13 Be a point of escalation for complex technical problems and meet SLA’s--Manages Microsoft security updates on PC’s and workstations to assure that the most up-to-date security patches are loaded on all systems--Management of license server and licenses used within the CAD environment for all facilities require detailed technical administrative experience with hardware, software patches, and fixes. --System Center Configuration Manager --Active Directory Support --Exchange 2010/2016 Support --Office 365 Web Assistance --PXE Imaging --Remote Assistance to multiple locations (UK, Mexico, India)

West Monroe Partners is our job to solve problems, make our clients look good. and continued to grow with an exceptional company.

IT Support, Managed Services, Websites, Anti-Spam Solutions, Email and Web, Windows Servers, Active Directory, Windows DNS, MS Exchange, SharePoint, SQL database, Windows 7, 8, 10 platforms, Desktop level, Microsoft Office 365, Google apps.

High-performance technology executive skilled at defining and executing strategies that optimize performance, integrate remote and mobile operations, and make the most of an organization’s IT investment. Expert technology strategist, tactician, and business partner with a no-nonsense approach to building solutions that support growth and help organizations achieve objectives.

Search, configured or enable email delivery by Barracuda Firewall support Run weekly Backups in the Sonicwall SystemRun Vipre Virus & Back up Analyst for email and PC internet usage Create/ Delete/ Change / Migrate domain accounts in Activate Directory 2003/2008/2012Install/ configured Microsoft Server 2003/2008/2012Remote and Install applications Citrix support Create accounts and manage distributions accounts in Exchange Server Support 2003/2008/2012VMware Support Install and restore back up files with Mozy pro install for remote clients Iprisom Internet Network Security Windows Xp/Win7/Win8 & MACProvide Desktop Support to Multiple clients in different locationsBarracuda support and log reports

Assist the Helpdesk with Active Directory processesConfigure network printersWork with AT&T to run DSL connections and troubleshoot DSL and T-1 Lines in different sitesCreate inventory reportsRemote support into user’s computer using Desktop Central, Remote Desktop, and Service DeskTroubleshoot hardware and software issues for 1200 users Installed Operating Systems on new PC’s by following standard company policies Maintain active directory environment to ensure high availability, security, and stability Troubleshoot outlook 2003, 2007 for clientsConfiguration, administration, and maintain networking infrastructure assets to ensure high availability, security, and stability Ability of working as team to reconfigured a small network infrastructureWork very closed with vendors to received recent updates for company hardware or softwareVisit different non network connected sites to instruct clients and updates their systemsPushing updates via thru Desktop central

Minimize cost of expense in technology for Students of different levels Re-imaged approximately 50 workstations using a RIS server Determining how to prevent everyone from having full access to the internet, need to adhere to internal policies and plan to setup roles to determine levels of access. Built, Create and publish a database allocation for Audit purposes

Set up new workstationsAssist the Helpdesk with Active Directory processesConfigure network printersWork with AT&T to run DSL connections and troubleshoot DSL and T-1 Lines in different sitesResponsible for upgrades, patches, and implementation of new applications and equipmentRemote support into user’s computer using Bomgar Software.Create Windows profiles for new users in the domainWork with the helpdesk to resolve user issues.Install new software on desktops and laptops.Troubleshoot hardware and software issues on new workstationsVisit different non network connected sites for updates

Field Technician,Set up new workstationsAssist the Helpdesk with Active Directory processesConfigure network printersWork with AT&T to run DSL connections and troubleshoot DSL and T-1 Lines in different sitesResponsible for upgrades, patches, and implementation of new applications and equipmentRemote support into user’s computer using Bomgar SoftwareCreate Windows profiles for new users in the domainWork with the helpdesk to resolve user issuesInstall new software on desktops and laptops.Troubleshoot hardware and software issues on new workstationsVisit different non network connected sites for updates

• Assisted Help Desk and network administrators on troubleshoot issues with PC’s and workstationsInstalled Operating Systems on new PC’sManaged data backupsHelped to connect remote computers to the networkStrong writing and oral communication skills

Assisted Help Desk and network administrators on troubleshoot issues with PC’s and workstationsInstalled Operating Systems on new PC’sManaged data backupsHelped to connect remote computers to the networkStrong writing and oral communication skills Customer Service Recent Projects Completed:Minimize cost of expense in technology for Students of different levels Re-imaged approximately 50 workstations using a RIS serverCreate a database Training Manager records Current Projects:Determining how to prevent everyone from having full access to the internet, need to adhere to internal policies and plan to setup roles to determine levels of access.

Setup Users and Groups PoliciesInstalled Hardware on servers, printers, and PC’sManaged printersAssisted with the moving of the Mail ServerCreated and moved users and computers using Active DirectoryInstalled new software and added printers and computers to the Network Upgraded workstations from Windows NT 4.0 to Microsoft W2k ProfessionalAdded terminal services to 60 computers