Fernando Acevedo

Fernando Acevedo Email and Phone Number

Voice Engineering and Infrastructure Manager @ NextEra Energy, Inc.
Miami, FL, US
Fernando Acevedo's Location
Miami, Florida, United States, United States
Fernando Acevedo's Contact Details
About Fernando Acevedo

Results-oriented, dynamic, reliable, certified Project Management Professional (PMP) with exceptional multi-cultural management skills. Proven ability to develop a strong plan of action and building relationships with executives. Outstanding analytical and decision-making skills with a proven track record of success. A solid leader who drives results in team performance, self-motivated, innovative thinker consistently pursuing new challenges to expand knowledge to bring greater returns to employers. Fully bilingual English-Spanish• Management of projects coordinating all activities associated with successful implementations and system enhancements• Development and execution of contracts and procurement• Execution of projects thru the project life-cycle• Management of cross-functional teams which translates client requirements into successful IT solutions• Work with business unit leads to develop plans to meet business objectives• Build and maintain positive relationships with clients and all internal departments to deliver service as outlined in the program objectives.• Ensure the timely delivery of accurate client activity reports.Specialties: Project Management, Vendor Management, Software Development Life Cycle, IT Implementations/System Upgrades

Fernando Acevedo's Current Company Details
NextEra Energy, Inc.

Nextera Energy, Inc.

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Voice Engineering and Infrastructure Manager
Miami, FL, US
Website:
nexteraenergy.com
Employees:
11857
Company phone:
(561)691-7171
Company email:
media.relations@nexteraenergyresources.com
Fernando Acevedo Work Experience Details
  • Nextera Energy, Inc.
    Voice Engineering And Infrastructure Manager
    Nextera Energy, Inc.
    Miami, Fl, Us
    View
  • Nextera Energy, Inc.
    Voice Engineering & Infrastructure Manager
    Nextera Energy, Inc. Oct 2019 - Present
    Juno Beach, Fl, Us
    Leading the engineering team and product development of voice & video infrastructure at NextEra Energy and Subsidiaries – FPL and NEER. Ensuring critical voice & video systems run optimally and update/enhance system capabilities.
    View
  • Nextera Energy, Inc.
    Customer Information Systems - Integration Lead
    Nextera Energy, Inc. Aug 2018 - Oct 2019
    Juno Beach, Fl, Us
    Directly responsible for the development and integration of an end to end Contact Center and IVR solution for Gulf Power Company, a recently acquired regulated electric utility by NextEra Energy.
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  • Florida Power & Light Company
    Principal It Architect
    Florida Power & Light Company Jan 2017 - Aug 2018
    Juno Beach, Fl, Us
    Responsible for the design and architecture of FPL's Contact Center platform and overseeing the implementation of new systems and platform enhancements that delivered additional business value while increasing system stability and performance. Manage Contact Center support engineering team improving service levels.
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  • Florida Power & Light Company
    Sr. It Project Manager
    Florida Power & Light Company Nov 2014 - Jan 2017
    Juno Beach, Fl, Us
    Replaced an aging Avaya based Contact Center platform with a new robust Cisco Contact Center solution, capable of surpassing legacy system capabilities. Implemented SIP telephony, Cisco UCCE with speech-enabled IVR, new reporting solution, upgraded Verint WFO, while integrating internal systems and expand Contact Center BPO support opportunities. Directly responsible for infrastructure and reporting workstreams deliverables.
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  • Convey Health Solutions
    Sr. Project Manager
    Convey Health Solutions Oct 2013 - Nov 2014
    Fort Lauderdale, Florida, Us
    Responsible for the successful delivery of key strategic projects including new client implementation, PCI-DSS certification, system migration, and increasing Contact Center capacity for 3000+ new employees to meet client objectives. Developed PMO templates and shared PMI methodologies.
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  • Alorica
    Project Manager
    Alorica Aug 2006 - Oct 2013
    Irvine, Ca, Us
    Directly responsible for leading the implementation of multiple strategic initiatives including critical systems migrations, client deployment, and software development projects. Implemented rapid-deployment solutions for multiple clients. Lead Oracle HRMS & Financials platform deployment for new acquisitions.
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  • Prc, Llc
    Workforce Analyst
    Prc, Llc Mar 2006 - Aug 2006
    Responsible for forecasting and scheduling workforce resources for multi-site programs while analyzing trending call history, AHT, service level, and occupancy. Reporting and measuring program performance while making staffing recommendations to impact clients Direct Measures of Quality
  • Prc, Llc
    Force Desk Manager
    Prc, Llc Nov 2003 - Mar 2006
    Responsible for the delivery of multiple client service level requirements and the creation of key performance reporting. Directly responsible for the training and supervision of Force Desk operators ensuring that all levels of the business requirements were met.
  • Multiphone Latin America, Inc.
    Customer Service Supervisor
    Multiphone Latin America, Inc. 2001 - 2003
    Miami, Florida, Us
    Instrumental role in the development of a customer service call center in the US and Venezuela. Directly responsible for staff, customer escalations and the development of training materials. Developed workforce staffing plans and developed KPI reports for upper management with sales and performance goals.
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Fernando Acevedo Skills

Vendor Management Project Management Program Management Call Centers Business Process Improvement Process Improvement Business Process Crm Management Change Management Leadership Business Analysis Call Center Sdlc Troubleshooting Outsourcing Contact Centers Pmp Operations Management Telecommunications Workforce Management Disaster Recovery Training Analysis Software Documentation Offshoring Avaya Bpo Service Delivery Resource Management Pmo Technical Support Visio Integration Customer Experience Telephony Metrics Customer Satisfaction Software Project Management Team Leadership Quality Assurance It Management Software Development Life Cycle Ivr Forecasting Performance Management Coaching Business Intelligence Information Technology Project Portfolio Management

Fernando Acevedo Education Details

  • Devry University
    Devry University
    Network Communications Management

Frequently Asked Questions about Fernando Acevedo

What company does Fernando Acevedo work for?

Fernando Acevedo works for Nextera Energy, Inc.

What is Fernando Acevedo's role at the current company?

Fernando Acevedo's current role is Voice Engineering and Infrastructure Manager.

What is Fernando Acevedo's email address?

Fernando Acevedo's email address is fe****@****ica.com

What is Fernando Acevedo's direct phone number?

Fernando Acevedo's direct phone number is +131939*****

What schools did Fernando Acevedo attend?

Fernando Acevedo attended Devry University.

What skills is Fernando Acevedo known for?

Fernando Acevedo has skills like Vendor Management, Project Management, Program Management, Call Centers, Business Process Improvement, Process Improvement, Business Process, Crm, Management, Change Management, Leadership, Business Analysis.

Who are Fernando Acevedo's colleagues?

Fernando Acevedo's colleagues are Yarely Mejias, Mba, Colin Geller, Karri Russ, Marc C. Tinio, P.e., Ivy J Davis, Jr. Mba/mpa, Lesli Brown, Mba, Ben Millman.

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