Fernando Albertorio 👋🏻 Email & Phone Number

Ai solutions for the 75 Million American Home/Condo -owners who are living in managed associations. Rulewise helps homeowners understand the rules, their right and how to keep their association compliant with the law.

• As a Product Management Consultant, I serve as a trusted advisor that leads the product strategy and technical delivery of Generative AI applications and data-driven SaaS solutions for enterprise clients.
• Spearheaded product strategy, implementation, and GTM for a legal tech Generative AI solution, achieving a 95% improvement in policy compliance review which resulted in lower legal costs for clients.
• Drove a 90% improvement in customer support satisfaction by implementing Generative AI virtual agents, resulting in a 75% reduction in live agent support tickets.
• Championed high quality control standards for AI solutions by analyzing usage data, impact, and performance, leading to a 85% reduction in hallucinations and improved user satisfaction.

Boston, MA, US

• Spearheaded the launch of WHOOP Unite, an enterprise AI predictive analytics platform, resulting in 20% growth in new customers and 95% retention within the health-tech and sports performance industry.
• Increased customer satisfaction to an 85% CSAT score by actively gathering and analyzing customer insights through interviews, feedback surveys, and market research.
• Implemented a data-driven approach to feature optimization by analyzing product performance metrics. This resulted in 5 new features and a 60% increase in user engagement.
• Bridged cross-functional teams and stakeholders by fostering clear communication of product strategy and data-driven insights, ensuring high product quality and alignment with user needs and business objectives.

Needham, MA, US

• AI/ML research lab advancing computer vision for indoor mapping.
• Launched an AI computer vision mobile app that achieved 95% mapping accuracy.
• Managed the deployment of AI/ML models for improved object recognition.
• Implemented frameworks to ensure AI model safety, and performance benchmarks.

Cambridge, Massachusetts, US

• Co-founded Sunu, an award-winning mobility-enhancing wearable for the blind. We overcame challenges in sensor integration, haptic feedback and affordability to reach over 100,000 users and improve their independent.
• Spearheaded SaaS adoption within rehabilitation services, growing the user base by 30% and empowering leading providers with data-driven solutions that improved patient outcomes by 90%.
• Led user research efforts that secured clinical validation for Sunu's wearable, demonstrating its efficacy in improving spatial awareness and obstacle avoidance by 90%.

Cambridge, MA, US

• Invited to create and teach a cutting-edge online course on User Experience Research for The College of Art & Design
• Led the design and instruction of a 9-month online program on UX Research Methods, overseeing 30 student-led projects and earning a remarkable student satisfaction rating of 4.9/5.0

Watertown, Massachusetts, US

• Fueled explosive user growth (0 to 300k in 9 months) for a self-publishing SaaS platform by optimizing product features through data-driven insights and validated growth drivers identified via customer and competitor.
• Collaborated cross-functionally to implement product enhancements, resulting in a 30% increase in Annual Recurring Revenue.

Cambridge, Massachusetts, US

• Played a key role in innovating gene sequencing technologies that achieved impressive efficiencies, accuracies, and reliability, resulting in a significant reduction in cost from millions of dollars to less than $1,000.
• Published three peer-reviewed articles showcasing new sensor devices, which were based on nanotechnology and provided significant improvements in efficiency, throughput, and accuracy
• Partnered with a commercial entity to transfer proof-of-concept products from the laboratory

Alum, Business

Doctor Of Philosophy (Ph.D.), Analytical Chemistry

Bachelor'S Degree, Chemistry