- Providing SaaS expertise at a fast-paced B2B company. - Internal and external onboarding on the use of the product and different new features. - Conducted and planned platform trainings for new and existing users both in English and Spanish. - Helped develop relationships with clients and users through clear communication and assistance. - Part of a user feedback initiative to help understand better the needs of expert platform users. - Created and revised user educational documentation regarding different platform functionalities to improve customer experience.- Involved in testing from a user perspective for new platform functionalities, as well as developing educational documentation for its correct use.- Provided excellent customer service leading to improved customer satisfaction, through 1st line of support as well as direct user contact.- Involved in the social planning of internal activities and events.

Skills learned:- Substantial experience in leadership and management of board members and student development initiatives.- In-depth knowledge of budgeting, consensus building, and fundraising practices. - Ability to make public speeches, encourage and enrol students for various student-oriented activities.Responsibilities: - Facilitated, supported, and coordinated all activities of the student board.- Organized and coordinated various events for the association members, the events and activities were of various nature (workshops, work fairs and leisure).- Planned, arranged, and chaired all meetings with board members, as needed.- Developed and maintained cordial relationships with the university’s dean, teaching staff and students, as well as with the association sponsor companies. - Prepared, implemented, and monitored the budget of the student council.

Responsibilities:- Contributed to the improvement of the education quality by collecting students’ feedback. - Summarized and presented the student’s feedback to the program administration- Planned and coordinated educational events (e.g., SM I Ekonomi, Excel workshop).- Planned, arranged and chaired regular meetings with the class representatives of each program, the program coordinators and the student union.