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State Of Paraná, Brazil

Reston, Virginia, United States

Working for ExxomMobill supporting 80 thousand customers around the world in all C&C tools, such as Skype for Business integrated with AudioCodes and Polycom, MS Teams, Slack, Webex and Zoom with deployment, support and decommissioning.The support includes deployment, maintenance and monitoring of almost 200 Skype servers, 300 audiocodes devices (sba, sbc, gateway and mediapack) from small tasks as enabling a user account to more complex tasks such as converting sites from Skype to zoom, migrate or replace audio codes gateway, troubleshooting call flow inbound or outbound issues.

Curitiba, Paraná, Brazil

Working for an amazing company from Croatia, one might say that it is the biggest one in the country, the biggest tech company for sure.Supporting 3.000 users across 70 offices around the world, helping to deploy and maintain important tools such as SalesForce, QlikSense, Confluence, Jira, DM, DUO, Palo Alto, Cisco, Ruckus, Polycom, Office365, VMware, Azure, AD and SCCM.The daily routine and projects are all Agile oriented, using Sprints, Stories and Backlogs.Configuring laptops, troubleshooting issues from the received tickets on Jira, keeping track of the assets using Insight for the inventory.Responsible to lead the ms teams phone system implementation with deployment and training sessions.

Curitiba, Paraná

Curitiba Area, Brazil

Lync/Skype and Exchange Server Specialist.• Support for LATAM clients with Exchange Server, Office 365, and Lync Server / Skype for Business products, working on the Unified Communications team in Microsoft Frontline.• Provide the best solutions for all Microsoft customers located in Latin America (LATAM).• Responsible for serving Broad Commercial (Professional) and Premiers customers in support.• Expert Exchange Server 2010/2013/2016, Office 365, Lync Server 2010/2013, Skype for Business and also working with Ms Outlook and Windows Server (Active Directory, Hyper-V, WSUS, NLB).To support Microsoft unified communication systems we were trained and submitted to hands on testing. Training and tests applied by a Microsoft certified trainer for exchange server 2013, 16 and 19, and Skype for business server on-premises, online, hybrid and Microsoft teams coexistence.

Curitiba Area, Brazil

Coordination of the IT area. -Managing the IT team responsible for the infrastructure and help desk support-I was responsible to all IT related inputs, quotation, negotiation and acquisition, receiving several providers always looking to acquire the best product aligned with his delivered benefit- Senior ERP project. -TMS Project Gestran. -Contracts, Systems and Telephony. -Environment and infrastructure. * Knowledge. -PMBOK, ITIL. -Active Directory, GPO, DHCP, DNS, Network and structured cabling. -Systems and programming language.

Curitiba Area, Brazil

* Systems Analyst / IT.-Analysis of system requirements.-Deployment analysis.-Support to systems and key users.-Analysis of computerized environment and continuous improvement.

Curitiba Area, Brazil

Infrastructure management, network, structured cabling, AD server, DHCP and DNS. Maintenance and backup of servers and workstations. Support and service to users of internal systems, KMM ERP and Accounting Cordilheira, Windows and Office package.

Curitiba Area, Brazil

To perform this role it was necessary a hardware background and during the years of work I've took several courses to learn the hardware complexity and acquired a know-how to correct dimension environments following the business requirements and the necessary infrastructure to maintain fully operacional and related to this role i'm also provide training of new collaborators for assembly line. Installation and maintenance of desktops and servers. Analysis of the daily production table and routines of indicators reports.

Bachelor'S Degree, Law

Executive Mba, Business, Management, Marketing, And Related Support Services

18 Months MBA with international exchange experience at ESIC Madrid campus, studying and visiting companies such as Telefonica.

Associate'S Degree, Information Technology