Fernando Munoz Email & Phone Number

United States

Greater New York City Area

• Provide team updates on NYSE Environments Market Share and Volumes. Responsible for managing a customer service team in a high pressure environment. Ensure Trading Floor Issues are documented via Service Now (CRM)
• Responsible for managing and coordinating with internal business and technology groups
• Train all Trading Floor Brokers and DMM’s on new releases and industry initiatives
• Coordinate Trading Halts with DMM’s, Brokers, Trade Desk, Senior Management and Regulatory Compliance
• Liaison between NYSE and Algorithms Vendors. Serve as Liaison between C Level Management, and Trading Floor Community on pricing changes, system issues, communications and new initiatives
• Managed & coordinator of Exchange Error Account (Rule 18) with C Level Management and FINRA. Provided updates on Rule 18 Ruling

Greater New York City Area

• Responsible for answering and addressing customer issues on a daily basis. Assist brokers in IPO and new listing. Document issues in Remedy (CRM)
• Assists in the analysis of underlying issues arising from investigations into requirements.
• Update Senior Management on status’s of projects Coordinate with other departments on time line of projects

Greater New York City Area

• Responsible for sales and account management, including client onboarding, for OMS software suite.
• Exceeded yearly $2m quota by an average of 50% while retaining $20m in revenue; met quota in 2008 despite economic downturn
• Managed 10 of the firm’s largest accounts; established strong client relationships and grew revenue by up-selling
• Handled onboarding of new clients, negotiated client contracts and tracked communication and issues in SalesForce CRM
• Key point of contact for 13 out of 20 clients in NYFIX OMS division; provided servicing, participated in client meetings and cross-sold NYFIX Product Suites
• Trained users on Algorithmic trading and routing to Millennium Dark Pool on other OMS (Lava, Brass, Bloomberg, Fidessa)

Greater New York City Area

• Implemented, trained and supported the Lava application for OTC Equity Markets.
• Participated in the product development of Lava software, a front-end order management system
• Tested new releases of the software and cross-trained employees
• Handled client requests, scheduled and reviewed new releases with clients
• Managed 6 clients, both buy and sell side, including JPM, UBS and Merrill Lynch Asset Management

Jersey City NJ

• Account Manager
• Implementing, training and supporting the Brass and UMA applications for the Listed & OTC desks at several major broker dealers
• Extended duties included cross training employees and worked with the technical areas
• Scheduled tests and verified automated test scripts for both system upgrades and industry initiatives
• Worked on several key industry interfaces for Sungard clients
• Front and back office integration of the software for clients,

Secaucus, NJ

• Acted as a Liaison between Alliance and the broker/dealer and banking communities.
• Provided expedient and accurate solutions for incoming inquiries.
• Handled monthly relationship calls in an effort to identify an improve area of deficiencies.
• Cross Trained Representatives.