Gerente de Projetos de TI Latam no cliente Cargill, realizando melhorias e implantando projetos em várias fábricas da empresa, liderando equipes, monitorando projetos em várias metodologias, realizando o projeto de início ao fim.Projetos de tecnologia de redes, CFTV, Infraestrutura de Fábricas por toda latam

• Technical Leader, responsible for the RFP of the Microsoft Endpoint Manager project, responsible for the project to improve the reseller network, user service project and improvement in the service process

• Leader of the Big group's distribution and storage system implementation team, with 6 people reporting directly to me and another 8 indirectly, responsible for the entire schedule of activities where the system migration of all 16 warehouses of the group will be carried out and more 320 stores • Management of knowledge transfer to service the Service Desk, implementation of improvements, opening and management of Jiras and project management in EPM, financial control of the project and responsibility for displacement and stay of the team in other states, preserving security measures.

• Responsible for all communication and IT integration with the business area, bringing improvements and solutions like the ones below.• Inventory of resellers, sale of assets of resellers and monitoring of all the logistics of removal of this equipment. Technical leader in the SNOW Software implementation project at Grupo Petrópolis, RFP preparation, meeting with suppliers and training and analysis of Snow.• Technical assistance in infrastructure demands as well as assistance in implementing tools in Citrix for publishing and using users

• Facilitator for the business area, bringing new technologies and seeking improvements for a better performance of the areas and a better quality in the delivery of IT services, as shown in the activities below.• Coordination of 4 field analysts, in addition to management, I perform user service and implementation of new projects and technologies, focus on cost reduction and improvement continues to be responsible for the management of IT services described below; • Service and support of the entire Heliar battery plant throughout Brazil, Argentina and Colombia reporting to the headquarters in the USA, being responsible for the inventory of more than a thousand desktops, notebooks and production machines responsible for managing the leasing of these machines and renewal of these contracts . Monitoring, installation and support for 40 UPS nobreaks installed in operation and contract management with a third-party company for preventive maintenance of these equipments. • Responsible for more than 500 cell phones doing TEM management, operator account analysis and protocol opening in case of undue charges to reduce company cost. Print contract management with Ricoh making arrangements with the account manager in urgent cases and cases of breach of SLA by the contractor. Responsible for renovation of meeting rooms, new projectors, electronic flipchart and creation of a video conference room, creation of rooms in Outlook facilitating the scheduling of rooms for users. • Responsible for analyzing and approving all company changes, approving new layouts and checking if contracted companies are delivering everything within the scope made, new cabling requests and maintenance of existing cabling. Deployment of test platform for Windows 10 on machines performing all the Check Test of systems for subsequent migration from Windows 7 to Windows 10. • Managing license and Hardwares.

• Management of 7 analysts, 4 in São Paulo and 3 in Brasília, in a structure of more than 150 virtual servers in Amazon AWS and 30 physical servers. • Implementation of projects such as Voip in the Cloud, with the L5, reducing the cost of fixed telephony by more than R$170 thousand per year, analysis and implementation of a service tree, the company's 120 service positions and administration of 70 internal extensions within the L5 platform managing the virtual PBX and measuring lost, dropped and answered calls. • Project implementation for monitoring servers, links and main services of the company, project implementation to improve and reduce the cost of Amazon servers, with AWS architects, thus optimizing servers and not being underutilized, reducing the monthly bill by 30%. • Implementation of access policies and transference of the Brasília server to São Paulo, thus deactivating the Brasília office, also reducing the cost of people and infrastructure, implementing the monitoring tool Saisse Works and Zambis. • Improvement in the OTRS call system, optimizing queues, creating alarms via email, new SLA agreement with the business area and optimizing reports with clearer and more managerial information. Backupexec Implementation Project for local servers, new Service Desk tool implementation project for better documentation and processes in the areas. • Supplier Management, analysis of outsourcing proposal for printing and mobile telephony, management of licenses and inventory of the company's technological park for cost analysis and evaluation of new investments in the area, thus reducing the risk of unnecessary expenses and a better investment in the area.

Service Desk, Infrastructure, Information Security and Project Coordinator, responsible for maintaining and implementing new technologies for the operation, with the main focus on cost reduction and better quality of service, ease in people management and project management, implementation of a Service tool Desk, backlog verification of calls, missed calls and area dropout via Cisco Call Manager. Rollout project of the machine park, standardizing systems and hardware, responsible for managing IT suppliers. Management of the infrastructure and support team, business support, Tax, Financial, Accounting, Billing and Purchasing areas, assisting in the delivery of tax obligations and accounting (Sped, Fcont and ECF) in the Totvs system, as well as assistance to the company's operating area, requirements gathering and implementation of Microsoft CRM for the commercial area. Implementation of the Condesk call system, checking service queues, SLA agreed with the business area, implementing Problem Management and Change Management, being part of the company's change committee, implementing reports and training the tool for the analysts and users. Management and PBX system (Genesys) for the company's call center. Implementation of new queues, organization of call redirection, implementation of follow-me calls for managers, management of abandonment and abandonment reports.Management of solution delivery providers and support for the Datasul system at AFIP, supporting the CEP, FTP, FPP, RHP and OFP modules. I was responsible for the team that provided support for the company, mainly assisting HR in these modules and closure support.

IT coordinator responsible for the team that maintains and manages more than 700 Caixa Econômica branches in Greater São Paulo, ABC and Litoral Paulista, responsible for more than 35 analysts, contact point between the client (Caixa Econômica) and the internal team, responsible for the project of implementation of network and server monitoring tools, antivirus, asset and file backup, AD, Wsus, local and branch file servers, management of service providers and billing for project delivery and new infrastructure agencies. Responsible for improving the quality of customer service and implementing management tools, in addition to managing the entire team, motivating and leading all analysts. Responsible for keeping the environment 100% available with monitoring tools, Nagios, CA Spectrum and Zabix, third-party billing and implementation of improvements and new technologies. Service analysis, support area KPI, analysis of major incidents and the root cause of these incidents, working on continuous improvement and good service in the Service Desk department.

Manage and coordinate the activities of the IT team, maintain company processes and procedures, negotiation with fixed and mobile telecommunications providers, distribution of new equipment to users, local data center management, management meetings to discuss new projects and ongoing projects with staff from Argentina, China and Denmark. Responsible for the security of servers, file servers and VPN connections, responsible for Antivirus and Wsus servers. Implementation and support for external salespeople using Ipads and SmartPhones for the sales team to impute customer orders, thus improving communication with their managers by monitoring the performance of their online resources through the IOSelas application (Software that manages sales and communicates with the company's CRM). Management of the 2010 CRM version for the call center, serving users, solving problems and implementing improvements. Responsible for the company's infrastructure, service level in the area, management of vital systems support providers, direct contact with the servicedesk in Denmark for priority call solutions, coordination of the Field Service team, extraction of weekly and monthly reports with follow-up calls and escalations, meetings with presentation of results to area managers and directors, implementation of the local service desk. Supplier management, negotiation of deadlines, values ​​and billing in the delivery of projects, participation in systems implementation projects, infrastructure and mobile telephony area, contract management, development service providers for IOS platform.Management of suppliers, support and customization for Totvs and electronic NF-e, management of internal systems development team.Participation in the implementation of NF-E in the modules SIGAFAT, SIGAFIN, SIGAFIS and SIGACTB where all the NF-e load from SAP to Totvs was made.

IT and Project Coordinator, responsible for the Backupexec and Netbackup configuration and administration team, checking workstation problems and backup problems, installing SEP antivirus and applying new patches, advanced knowledge in Microsoft platform (Winxp, Win7, Win2003 and Win2008) , reimaging and installing via Ghost, network and user administration inside and outside the matrix. Service to large multinationals such as Fiat, Ford, GM, BMW, Bosch and Philips, being the link between the business and IT areas, implementing projects from the beginning in the physical part of the warehouse to implementation and improvements in the systemic part of the project. Responsible for information security administration and settings, knowledge of SOX, Wsus administration, firewall and internet browsing control. Creation of security procedures, creation of forms for releasing folders, releasing pages and information security control procedures. Management of IT service providers, Preparation and presentation of projects to meet the demand of the business area aligned with IT services, bringing together all departments involved. Responsible for purchasing equipment in Brazil from suppliers such as HP and Dell, Responsible for implementing the Service Desk level latam using the BMC Remedy system, where I was responsible for the following modules, Service Management, Problem Management, Risk Management, Situation Management, Costumer Satisfaction and Change Management. Responsible for the Telecom Administration team, costs and contracts with suppliers and operators, selection and dismissal of personnel, management of teams and people. Call Management and Management of: Incidents, Problems, Changes, Configuration, Availability and support for Problem Management, Demand and Capacity. Implementation of new processes.

• Administração de rede e usuário dentro e fora da matriz / Suporte há gerencia, diretoria e presidência do grupo, distribuição e instalação de maquinas, responsável pelas implantações em novos clientes e projetos, suporte para toda a América Latina.

• Suporte há gerencia, diretoria e presidência do grupo / Coordenação de equipe em viagens e na matriz prestando serviço para H.P. na Unilever no projeto Odyssey onde foi feita a migração do sistema operacional Windows NT para Windows XP em todas as filiais no Brasil responsável pela distribuição, cobrança de chamados e administração de pessoal

• Responsável pela implantação de sistemas e suporte a usuário de frente de loja e retaguarda responsável pelo atendimento em todos os níveis ficando disponíveis 24 horas por dia, responsável pela integração da equipe distribuição e cobrança de chamados resolução de problemas críticos e urgentes, responsável pelos servidores de base de dados de loja.