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São Paulo, Brasil

São Paulo, Brasil

São Paulo, Brasil

• Development of new products, being owner in strategic projects, benchmarking, evaluation of opportunities and product review.• Monitoring of product and assistance KPIs, customer value (loss ratio, acceptance rate, profitability, assistance and capitalization).• Responsible for analysis and approval of all products, performing the local and regional governance process, as Brazil Client Deputy. • High interaction with the Head Office (France), Region (Chile) and Local Comex, in… Show more • Development of new products, being owner in strategic projects, benchmarking, evaluation of opportunities and product review.• Monitoring of product and assistance KPIs, customer value (loss ratio, acceptance rate, profitability, assistance and capitalization).• Responsible for analysis and approval of all products, performing the local and regional governance process, as Brazil Client Deputy. • High interaction with the Head Office (France), Region (Chile) and Local Comex, in addition to conducting periodic product reports. • Responsible for strategic presentations, internal committees or directly to partners, in addition to supporting sales teams in prospecting (RFP).• Evaluation and contribution in the construction of General Conditions, customer journey, communication rule, look and feel of digital offers, in addition to validation of documents, scripts and training materials, focusing on a better customer experience and integrity of product information, assistance and capitalization. Show less

São Paulo, Brasil

São Paulo Area, Brazil

MAIN PROJECTS AND ACHIEVEMENTS:I was the analyst responsible for the Auto Product Theft + Tracker, acting in the management of the partners, in the analyzes of KPI and SLA of the installations of trackers and recoveries of vehicles, definition of action plan and new solutions, analysis of technical reports of surveys and complaints.I also implemented improvements in the billing review process, significantly reducing the costs of the operation, optimized the flow of complaints… Show more MAIN PROJECTS AND ACHIEVEMENTS:I was the analyst responsible for the Auto Product Theft + Tracker, acting in the management of the partners, in the analyzes of KPI and SLA of the installations of trackers and recoveries of vehicles, definition of action plan and new solutions, analysis of technical reports of surveys and complaints.I also implemented improvements in the billing review process, significantly reducing the costs of the operation, optimized the flow of complaints, reducing operational costs and contributed to the development of the end-to-end technical specification for demand automation with a significant reduction in operational processes in all the stakeholders focused on agility in the solution and better experience. Show less

São Paulo Area, Brazil

MAIN RESPONSIBILITIES:Product development, strategic partnerships and new projects.Carrying out the mapping of risks, processes, definition of underwriting rules and operations restructuring focused on improvement and cost reduction. In addition to analyzing the performance indicators, equipment specifications, monitoring centers and prompt response teams, they were also part of my assignments.MAIN PROJECTS AND ACHIEVEMENTS:Acted directly with the Rodobens Group… Show more MAIN RESPONSIBILITIES:Product development, strategic partnerships and new projects.Carrying out the mapping of risks, processes, definition of underwriting rules and operations restructuring focused on improvement and cost reduction. In addition to analyzing the performance indicators, equipment specifications, monitoring centers and prompt response teams, they were also part of my assignments.MAIN PROJECTS AND ACHIEVEMENTS:Acted directly with the Rodobens Group shareholders, being the front of projects and strategic partnerships, evaluating business viability, risks and demands. I also advised on the structuring of the areas of salvage recovery and regulation of claims, identifying risks to the operation, opportunities for improvement, and worked on prospecting workshops and dispatchers. Show less

São Paulo Area, Brazil

MAIN RESPONSIBILITIES:Responsible for product development, market analysis, trend assessment and benchmarking. Creation and approval of content, marketing campaigns, preparation of support materials, and training of stakeholders. Elaboration of business specifications and follow up of the execution of tests in UAT and Production. Also acting in the management of the providers, negotiation, contracts and analysis of KPI.MAIN PROJECTS AND ACHIEVEMENTS:I promoted greater engagement… Show more MAIN RESPONSIBILITIES:Responsible for product development, market analysis, trend assessment and benchmarking. Creation and approval of content, marketing campaigns, preparation of support materials, and training of stakeholders. Elaboration of business specifications and follow up of the execution of tests in UAT and Production. Also acting in the management of the providers, negotiation, contracts and analysis of KPI.MAIN PROJECTS AND ACHIEVEMENTS:I promoted greater engagement in sales, after elaborating and ministering more than 150 product and after sales training, also elaborating the materials to support the business stakeholders.Reduced incoming calls in the SAC by 40% and Brokers Central by 15% by rewriting content on the website and in print and digital communications.I co-ordinated the creation of the animated Auto AIG training, the Kinoplex cinema screen saver and vignette art, as well as social media marketing campaigns and Inbound Marketing.I simplified and made more attractive the plans of assistance, with proposal of reduction of frequency, after having optimized the offers, changed the limits and criteria, in a coherent and innovative way.I contributed to the projects and the implementation of the Broker Portal, Customer Quotes Portal and the integration of online brokers in the multi-calculus, acting on the definitions of look and feel and user experience, promoting navigability and creating easy-to-understand content.I will fully implement the Internal Standards and Procedures Manual, after mapping all the operations in the Call Center, identifying opportunities for improvements, optimization of resources and elimination of procedures.Reduced costs by 8% after making changes to the criteria and methodology of billing analysis Show less

São Paulo Area, Brazil

MAIN RESPONSIBILITIES:Responsible for the framing and billing process of the retailers for the products of Extended Warranty, Theft and Theft, Physical Damage to the Well and Protected Purchase. Also acting in the analysis of customer complaints and providing preventive and recycling training in the Call Center.MAIN PROJECTS AND ACHIEVEMENTS:It contributed to the restructuring of the Extended Warranty, Theft and Accident, Accidental Damage and Buy Protegia operations, through… Show more MAIN RESPONSIBILITIES:Responsible for the framing and billing process of the retailers for the products of Extended Warranty, Theft and Theft, Physical Damage to the Well and Protected Purchase. Also acting in the analysis of customer complaints and providing preventive and recycling training in the Call Center.MAIN PROJECTS AND ACHIEVEMENTS:It contributed to the restructuring of the Extended Warranty, Theft and Accident, Accidental Damage and Buy Protegia operations, through interlocution with global partners (Mphasis, CSC and Deloitte), enabling improvements to increase efficiency, automate systems and optimize time and resources. Show less

Brasil

MAIN RESPONSIBILITIES:Responsible for the analysis of acceptance, complaints from the SAC and Ombudsman, as well as the management of the providers and analyzes of KPI. Acting in all Auto Product projects and contributing to the structuring of the processes and improvements, being also the official representative in the CNSEG committee with the other market counterparts.MAIN PROJECTS AND ACHIEVEMENTS:I actively participated in multidisciplinary groups focused on the structuring… Show more MAIN RESPONSIBILITIES:Responsible for the analysis of acceptance, complaints from the SAC and Ombudsman, as well as the management of the providers and analyzes of KPI. Acting in all Auto Product projects and contributing to the structuring of the processes and improvements, being also the official representative in the CNSEG committee with the other market counterparts.MAIN PROJECTS AND ACHIEVEMENTS:I actively participated in multidisciplinary groups focused on the structuring and development of AIG Auto Insurance operations, contributing to the creation and improvement of quotation, proposal, issue, endorsement, renewal, bonus confirmation, prior inspection, cancellation and billing processes. Show less

São Paulo E Região, Brasil

MAIN RESPONSIBILITIES AND ACHIEVEMENTS:Responsible for the analysis in claims for confirmation, investigating irregularities through the reports of providers and in the decision making with the legal committee. Carrying out confirmation of the auction vehicles, crossing the country's borders and payment of fees.

São Paulo Area, Brazil

MAIN RESPONSIBILITIES AND ACHIEVEMENTS:Responsible for the validation of invoices and payments to suppliers of auto parts, also acting in the registers and filing with the company Keepers.