Fernando Benini Email & Phone Number

Toronto, Canada Area

Toronto, Canada Area

Toronto E Região, Canadá

• As Business Analyst I’m working on a project to implement a new CRM system using PEGA 7 Platform to automate current internal procedures and integrate Master Data with SAP. My main responsibilities include identify and.
• Facilitated meetings and workshops with stakeholders to elicit and validate requirements
• Translated requirements into user stories and designed business and system models to be implemented during the sprints
• Revised SOPs to properly understand current business processes and identify improvements
• Analyzed Master Data to properly understand relevant flow of information and recommend improvements
• Performed testing to make sure all requirements were properly implemented

Toronto E Região, Canadá

• ARS is a start-up company that is developing a platform to notify users about issued recalls regarding defective products. As Business Analyst, my main responsibilities were to identify and analyze business needs and.
• Facilitated interviews and workshops with stakeholders to elicit and validate requirements and use those sessions to establish project scope and strategic analysis
• Managed gathered requirements to develop business process models and business use cases documentation
• Created solution specifications and system processes models based on BPMN and UML modeling language
• Coordinated face-to-face and online meeting methods to engage with team members to validate the accuracy of their assigned deliverables
• Created presentations to the development team to ensure that the specifications were clear

São Paulo Area, Brazil

• As Business Analyst and Project Coordinator I was the main lead on a project to update the company’s platform. My main responsibilities were analyzing the business requirements, develop the future processes models and.
• Supervised two projects that updated the platform versions using C# with Flex support and Web Services (SOA) and redesigned the database SQL server, speeding up corporate website load times by 30%
• Elicited and documented requirements based on stakeholders and documented information to design the future system specifications
• Designed system specifications documentation to support the development team
• Organized deliverables through project milestones to ensure that the project schedule was on time
• Coordinated the development team during the SDLC, including implementation and testing phases

• As Business Consultant I engaged clients that needed specific and customized modules to integrate with the company’s platform. I was responsible to understand their requirements and develop projects to create and.
• Developed proposal and contractual documentation to meet RFP requirements
• Facilitated meetings and workshops to analyze and document clients’ requirements
• Created project guidelines documentation to the development team with gathered specifications to build customized modules based on ASP.Net and SQL
• Supervised the development team and implementation processes to guarantee that the specifications were being followed

• As Business Developer I was responsible to prospect and engage new clients to provide the best product solution based on the company’s portfolio.
• Identified and prospected potential clients, conducted presentations in order to build relationships and understood their business requirements to offer optimal product solutions
• Managed new contracts and the implementation process, conducting training sessions and providing the necessary support
• Led an effort to develop training methodologies to sales team that increased the clients’ portfolio in 20% over a 3 months’ period
• Developed sales and presentation materials

São Paulo Area, Brazil

• As Consultant Project Coordinator I performed a part-time job to Bluegift Brazil where I was responsible for managing the processes for their new platform throughout the project life cycle and supervise the development.
• Organized workshops with stakeholders to determine project scope, schedule and to elicit and validate requirements
• Analyzed and documented stakeholder requirements as well as designed the specifications with the development team
• Presented status report to stakeholders to provide tracking of project milestones
• Coordinated a 4-person development team using Agile Methodology to manage deliverables and schedule, concluding the project 1 month ahead of schedule
• Estimated cost, determined budget and performed cost control to ensure that the project was following the cost baselines

• As Client Support and Team Manager I was responsible to manage clients’ requests and provide support to their needs on a daily basis as well as assign and supervise those tasks to the operational teams.
• Processed clients’ requests though system solicitation, phone or e-mail
• Organized schedules for teams to address requested solicitations and created status reports to follow up tasks and provide feedback to clients
• Oversaw the produced material to ensure that they were completed properly
• Trained new employees to teach their roles, responsibilities and company policies
• Led an initiative to revise training procedures that reduced the time spent to train new employees from 3 weeks to 4 days

Postgraduate In Information Systems Business Analysis, Information Technology

Bachelor’S Degree, Law

Bachelor’S Degree, Business Administration And Management, General