Senior Support Specialist
Ohta-Ku, Tokyo, Jp
• Reduced paper usage by over 50% resulting in significant reduction in related expenses. • Improved turnaround of approvals by programming and designing workflows across all business units (1 week to 2 business days). • Used in‐depth knowledge of business systems and processes to resolve critical problems.• Responsible for IT Support for the Latin America Division, including but not limited to: help desk, Extranet, Purchasing, reporting, software/hardware assets, software training, Workflow Programming, and IT project workflows.• Create, program, and manage business flows to create a paperless system which implements approval flows of purchases, marketing activities, credit/debit notes, and invoicing across all business units. Reduced paper usage by more than 50%. Reduced turnaround of approvals from one business week to one to two business days.• Analyze current departments’ business flows and job descriptions to implement new procedures to increase productivity with our workflow system.