Fernando Dalceggio Email & Phone Number

Miami, Fl, Us

New York, Ny, Us

New York, Ny, Us

American Express is a global leader in financial services in products.As Business Development Leader, I am responsible for the P&L success and go-to-market business development strategy for a 5-country region (Peru, Ecuador, Paraguay, Uruguay, and Chile), driving business-to-business growth through the definition of new products, development of partnerships, and creation of strategies increasing customer acceptance, card utilization, and legal compliance. In this capacity, I direct global cross-functional teams in the areas of business operations, product development, sales, marketing, risk management and technology. Notable achievements:►Growing overall billings, increasing customer acquisition, market coverage, and market share through the elevation of franchise relationships with major bank partners in Peru and Ecuador. I was recognized with American Express's “President’s Award” for my Net Income results.►Repairing and rescuing at-risk relationships with key bank partners, driving annual growth through the introduction of co-branded loyalty programs and other new products, including the introduction of Blue, Platinum, and Black card products and new incentive programs.►Accelerating new card acquisition through the creation of a bank partner's “Instant Issue” program; I project managed technology and business teams to create a solution which was fully compliant with security and anti-fraud guidelines.►Generating growth in markets experiencing overall economic declines by creating and launching 3 new premium and loyalty card programs.►Delivered tens of millions of dollars in annual top-line revenues through the effective cross-selling of Consulting services across region.

New York, Ny, Us

I was promoted to manage a team of more than 110 Representatives in a high-volume call center and support operation providing 24/7 multilingual business-to-business support to merchants and banks across Latin America and Western Europe, assisting merchants and banks with fraudulent transactions, and authorizing merchant transactions. Notable achievements:►Building and managing a high-performing call center consistently achieving top-tier KPI performance, and meeting and exceeding service level agreements for service delivery and issue resolution.►Reducing fraudulent transactions by millions of dollars through the implementation of new monitoring and resolution guidelines, collaborating cross-functionally to develop best practices and to deliver change management.►Substantially decreasing the annual G&A cost through the creation of a new call flow model which reduced open tickets 60% through implementation of direct customer transfers to issuer banks for non-Amex-issued card calls.

New York, Ny, Us

This was a strategic role where I shaped the development and execution of the go-to-market strategy for U.S. dollar-denominated International Dollar Card (IDC) products across the Latin America region. I directed a multinational team of three in Argentina and Mexico leveraging American Express's portfolio of high-net-worth clients to conceptualize and implement marketing, cross-selling, and client retention strategies. Notable achievements:►Creating the operational framework to accelerate program creation and growth. I directed the visioning process and partnered internally to obtain executive buy-in and to establish programs and processes.►Overseeing the delivery of a proprietary CRM solution increasing sales efficiency and enabling the rapid identification of cross-selling opportunities.►Being appointed by executive leadership to lead a cross-functional project which was charged with identifying cost and operational efficiencies, and which effectively reduced overhead costs through the strategic transfer of key operations to Argentina.

New York, Ny, Us

I managed the strategic operations for a 100-person call center, directing the day-to-day operations and managing a high volume of calls from merchants and corporate accounts.

New York, Ny, Us

In this capacity, I managed a call center sales team selling the full spectrum of American Express products. I was responsible for increasing sales and driving customer adoption, and my team and I successfully enrolled more than 300,000 customers in Argentina in 2003, at the height of the economic crisis.

New York, Ny, Us

Stellenbosch, Western Cape, Za

Bethpage, New York, Us

Mba, Business Administration And Management, General

Bachelor'S Degree, Public Relations And Business Administration

Ciac Call Center Industry Advisory Council, Issued By Icmi

Education record