Technology leader and liaison to executive stakeholders and operational leaders. Lead projects, communicate change, provide live training and self-service tutorials for SaaS / cloud-based platforms. Also provide guidance and oversight for Managed Service Providers (MSPs) to ensure that they are successful in delivering on service level expectations.

After Great Lakes Higher Educations Services was acquired by Nelnet, I continued serving in my role as the product strategy leader for the same borrower experience website and mobile apps. In addition to providing product leadership and guidance to our delivery teams, I collaborated with other PMs and stakeholders to plan and implement product strategy integration between the two merging organizations.

Primarily responsible for managing the vision, roadmap, and executive stakeholder engagement for the Great Lakes Borrower website and mobile apps. Worked closely with the Web and Mobile Product Owners for product and roadmap planning. Involved in the formation of the product strategy team, leading initiatives to more formally adopt the Product Management specialization and the Agile product development methodology.

Provided career mentorship, performance evaluation, and job administration for a team of 10 developers and analysts. Also responsible for an ongoing portfolio of web development projects, leading cross-functional teams through project initiation to solution implementation. Additional focus areas included promoting front-end web development and accessibility standards, optimizing for SEO, and web metrics analysis.

Project management responsibilities.

* Developed a Client Services and Support program from the ground up with a focus on providing high-touch account management service to each of our individual site owners, while offering multi-modal self-service resources for the broader membership base. * Managed a team of Client Success Managers and Technical Services Consultants responsible for onboarding, implementation, training, consulting, and technical support. * Led in the development of robust product knowledge resources, including video tutorials, instructional blogs, slide deck presentations, and client engagement communities. * Led the development of various processes, including an Issue Ticketing System, Client Exchange Communities, a New Site Implementation process, Internal Release Review sessions, Customer Release Preview webinars, Release Notes documentation, and Analytics data reporting. * Participated in the pre-sales process to recruit new clients and developed strong client relationships to ensure positive experiences with our service, drive expansion throughout their institutions, and successfully win renewals. * Developed training solutions and product demos; facilitated training and demo sessions to audiences of prospective, new, and existing clients. * Wrote the product’s monthly Release Notes as well as client mass communication broadcasts.

Began my work at GoingOn as the Front-end Developer and soon took over leadership of the original Web Development team. Responsible for guiding the development of the original platform. Wore many hats such as project manager, CSS developer, and development team liaison to Client Services, Sales, and CEO.

Contracted to analyze CSS/HTML framework of application and propose a new platform-level architecture, as well as additional front-end UI performance enhancements.

Multiple roles including Design Leader, Team Leader, and Project Leader Responsible for designing the user interface for corporate web applications; deliverables include graphics, production ready CSS, storyboards, flow diagrams, mock-ups, HTML prototypes, product demos, and various project documentation artifacts Continually strive to improve both usability and accessibility of Great Lakes web sites and web applications through research and implementation of the latest standards and best practices

Created web graphics & published website content updates Managed ad server; implemented new ad campaigns and created statistical reports for sales team Designed HTML templates; produced daily newsletters & marketing promos

Oversaw the day-to-day website operations including content updates, traffic analysis, and ad serving Designed and produced site graphics, HTML & XML templates, and new content sections Trained and supervised small Web production team

Hand-coded HTML to produced daily news and special features for on-line magazine Used PhotoShop to edit Web site graphics