Fernando Dolande
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Fernando Dolande Email & Phone Number

Senior Customer Specialist at Ergeon
Location: Panamá, Panama 5 work roles 2 schools
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Current company
Role
Senior Customer Specialist
Location
Panamá, Panama
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Fernando Dolande is listed as Senior Customer Specialist at Ergeon, a with 84 employees, based in Panamá, Panama. AeroLeads shows a matched LinkedIn profile for Fernando Dolande.

Fernando Dolande previously worked as HAR Director at Order Inn and General Manager at Agua Nueve S. A.. Fernando Dolande holds Bachelor'S Degree In Advertising And Marketing With An Emphasis In Sales Management, Advertising from Universidad Latina De Panamá.

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Ergeon

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Profile bio

About Fernando Dolande

With more than 14 years of experience in Commercial Operations, I have had the opportunity to assume prominent roles as a Sales Manager in a renowned local commercial company and, in parallel, to be the founder of my start-up. My career has been characterized by driving operational efficiencies, leading high-performing teams, and forging successful business partnerships.I have extensive experience ranging from customer service, market analysis, negotiation, prospect evaluation, and logistics operations to implementing sales strategies based on market segment analysis.The above, complemented by my studies and international certifications, have resulted in the following milestones during my career:• Form business alliances with seven private banks in Veraguas and adjacent provinces. This collaboration allowed the implementation of automotive fairs near its branches, generating greater visibility for our brand. The successful execution and results of these fairs contributed significantly to the growth of the business.• Implement customer service channels based on the analysis of the Veraguas sector. Thus, I identified different portfolios divided by economic sector (education, health, retail, and agriculture).• Analyze and estimate sales averages from previous years without administrative metrics. Thus establishing realistic and concrete goals to be achieved by the sales team, whose standards became the new monthly average goals.I enjoy participating in the different stages of the process of each project. And have the opportunity to monitor the results and verify the impact on the company's performance.A fundamental part of my management approach is constant collaboration, respect for each team's contribution, and equality in problem-solving. I have always maintained transparency, which has allowed me to remain calm, even in situations that demand high dedication and the achievement of goals.I am also passionate about magazine/zine design, an interest that allows me to apply my skills in design programs, layout, image modification, and copywriting and editing.If you are looking for a professional committed to the success of the team and the improvement of the customer experience, do not hesitate to contact me at ferdolande@gmail.com.I will be happy to explore the opportunities in your organization and discuss how I can bring value to your team.

Current workplace

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Ergeon
Ergeon
Senior Customer Specialist
palo alto, california, united states
Website
Employees
84
AeroLeads page
5 roles

Fernando Dolande work experience

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Senior Customer Specialist

Current
Jan 2024 - Present

Har Director

Panamá, Panamá, Panamá

Aug 2023 - May 2024

General Manager

Agua Nueve S. A.

Santiago, Veraguas, Panamá

I founded and ran a successful start-up company as a distributor of the BAMBITO SPRING WATER brand in Veraguas. My responsibility extended to all critical processes, including logistics, purchasing and inventory, accounting, business relations, and marketing strategies.I efficiently managed inventory by implementing a QR code scanning system, which ensured a steady supply of orders. Developed and launched sales and marketing strategies focusing on promotional campaigns on social media and print advertising targeting residential areas. In addition, I optimized logistics by planning distribution routes and coordinating the punctual collection of empty bottles, thus increasing efficiency in delivery times.Outstanding achievements: Route Optimization: I identified an opportunity to improve monthly bottle sales and fuel efficiency by reassessing existing lanes. After a detailed analysis, I redesigned the routes in three key sectors (Center, North, and South of

Aug 2021 - May 2023

Sales Manager

Automóviles De Veraguas, S.A.

Santiago, Veraguas, Panamá

I led the sales team at an authorized SUZUKI dealer, handling purchases valued at over $1 million annually. My responsibilities included market data analysis, marketing strategy development, and sales channel optimization.I communicated effectively with the sales team, identifying challenges and proposing solutions to improve monthly metrics. I conducted an in-depth market analysis, researching critical indicators of the automotive sector. Also, I developed and executed marketing strategies in print, radio, and digital media to promote our range of services and brands. Additionally, I optimized sales processes, eliminating redundancies and guaranteeing access to information only to relevant personnel.Outstanding achievements: Sales Strategy: I developed a new customer service strategy based on analyzing the Veraguas sector, creating specific portfolios for crucial economic sectors. In addition, I established sales goals based on averages from previous years, improving the team's performance. Reports: I implemented case tracking, optimized sales processes, and improved the focus on customers with high purchasing power. Commercial Alliances: I forged alliances with critical private banks in Veraguas, organizing short-term fairs near their branches. Innovation: I integrated a CRM to manage sales prospects captured through social networks, assigning an average of 200 monthly clients to the sales team.

Oct 2015 - May 2023

Sales Advisor

Equipos Comerciales De Transporte

Santiago, Veraguas, Panamá

As a Sales Advisor at an authorized sub-distributor of the ISUZU brand, I focused on customer service, meeting goals and, negotiating with financial institutions, handling purchases valued at more than 1 million dollars per year. In the showroom, I provided high-quality customer support through various channels, such as phone calls, emails, and personal attention. I worked closely with the accounting department to correctly handle the documentation of the approved credits, facilitating the purchase and transfer of vehicles. Also, I coordinated and sent the necessary documentation to the banking entities for the credit evaluation of the clients, expediting the credit approval process through effective negotiations.

Aug 2009 - Sep 2015
Team & coworkers

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2 education records

Fernando Dolande education

Bachelor Of Science

Escuela San Vicente De Paul
FAQ

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What company does Fernando Dolande work for?

Fernando Dolande works for Ergeon.

What is Fernando Dolande's role at Ergeon?

Fernando Dolande is listed as Senior Customer Specialist at Ergeon.

Where is Fernando Dolande based?

Fernando Dolande is based in Panamá, Panama while working with Ergeon.

What companies has Fernando Dolande worked for?

Fernando Dolande has worked for Ergeon, Order Inn, Agua Nueve S. A., Automóviles De Veraguas, S.A., and Equipos Comerciales De Transporte.

Who are Fernando Dolande's colleagues at Ergeon?

Fernando Dolande's colleagues at Ergeon include Maria Tovar, Krista Montoto López, Troy Gordon, Carlos M. Pérez, and Maria De Los Angeles Arandia Urdaneta.

How can I contact Fernando Dolande?

You can use AeroLeads to view verified contact signals for Fernando Dolande at Ergeon, including work email, phone, and LinkedIn data when available.

What schools did Fernando Dolande attend?

Fernando Dolande holds Bachelor'S Degree In Advertising And Marketing With An Emphasis In Sales Management, Advertising from Universidad Latina De Panamá.

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