Fernando Felix Email & Phone Number

State Of São Paulo, Brazil

Piracicaba, São Paulo, Brasil

● Coordination of the team to drive key strategic initiatives, ensuring engagement and synergy between local members and the company's headquarter.● Skillful negotiation to establish effective commitments among different teams, internal departments, partners, and suppliers, aiming for alignment of scope, priorities, and delivery schedules.● Detailed analysis of the project impacts across all areas of the company, providing a comprehensive and informed perspective for decision-making.● Support and leadership in the holistic development of the team, ensuring the professional and personal growth of team members. Preparation of reports and executive presentations to communicate project progress and results.● Portfolio project management, ensuring strategic alignment, execution capacity, and positive business impact. Implementation of efficient management methodologies to optimize team productivity.● Continuous research into major innovations and market trends in the payments industry, identifying business opportunities through internal information and market analysis.● Experience in leading teams of several company departments, adapting to different contexts, and fostering a collaborative work environment.● Successful implementation of the company's strategic plan, translating objectives into concrete actions and guiding the team toward goal achievement.● Excellence in product and service quality control management, ensuring that the highest standards are maintained in all deliveries.● Dedicated work to achieve operational result goals, focused on efficiency and overcoming challenges.

São Paulo, Brasil

● Complete project management, including planning, scoping and budgeting, scheduling and resource allocation, risk analysis and monitoring, and conflict management skills. ● Solid experience in leading technology and strategic projects, from the pre-project phase involving requirement gathering, functional design, test planning, and modeling. ● Creation and execution of Project Management Plans (PMP), ensuring all project stages are properly planned and executed with excellence. ● Effective negotiation with clients and suppliers, ensuring alignment of expectations, deadlines, and outcomes. ● Thorough monitoring of project activities, ensuring they are on schedule, within budget, and of high standard of quality. ● Conduction of Kickoff meetings with stakeholders to align project objectives and expectations. ● Production of Executive Status Reports, providing detailed information about project progress to stakeholders and company leadership.

● Leadership in IT project management, ensuring the successful delivery of complex and strategic projects.● Development and implementation of comprehensive plans for project scope, schedule, cost, quality, and risks.● Effective scheduling and control, as well as efficient budget management to ensure completion within established timelines and resources.● Preparation of executive status reports to ensure transparency and effective communication with stakeholders.● Skillful negotiation with stakeholders to meet requirements, adjust deadlines, and handle inherent project changes.● Facilitation of conflict resolution, ensuring alignment between teams and parties involved in the projects.● Collaboration with the Product Owner in the backlog prioritization process, contributing to the success of the product.

São Paulo E Região, Brasil

● Successful management of Telecom projects, ensuring compliance with deadlines, scope, costs, quality, and continuous process improvement. ● Conducting project tracking and review meetings, ensuring efficiency and alignment among teams. ● Establishing proactive communication and providing constant support to clients, as well as to the sales, production, and logistics departments. ● Experience in negotiating and managing suppliers, contributing to the optimization of resources and obtaining satisfactory results.

São Paulo E Região, Brasil

● Leadership in the Management of Store Expansion and Refurbishment Projects nationwide, ensuring compliance with established targets and deadlines.● Responsible for Budget Management, ensuring efficient resource utilization and cost control of projects.● Creation and monitoring of detailed schedules, ensuring timely delivery of project stages.● Proactive Identification and Management of risks, minimizing negative impacts and maintaining the quality results.● Development and Implementation of Communication Plans, ensuring effective information exchange among the involved teams.● Preparation of executive Status Reports, providing accurate and relevant information to stakeholders and senior management.

● Responsible for conducting thorough analyses of incidents, ensuring compliance with agreed SLAs with clients.● Efficiently opened and closed tickets, ensuring proper recording of information.● Problem analysis and root cause of incidents:● Identification of root causes of incidents to prevent recurrence, contributing to IT environment stability and improving customer satisfaction.● Technical alignment and change management:● Engaged in technical alignment with internal and external teams, ensuring effective communication and swift issue resolution.● Active participation in change management, ensuring the safe and planned implementation of alterations.● Management of activities related to the TELEFONICA DATA CENTER, ensuring high-quality support to clients.● Application of ITIL FOUNDATION best practices, ensuring efficiency in incident solutions, support, configuration, and implementations.● Provision of specialized technical support to clients, ensuring swift and effective problem resolution.● Conducting configurations and implementations in accordance with ITIL FOUNDATION guidelines, ensuring the adoption of best practices.

● Providing specialized technical support to the company's franchises and users, focused on solving issues and problems related to the systems, with an emphasis on the Moodle platform.● Responsible for the complete management of the Web Academic Portal, including regular updates and maintenance, ensuring continuous availability of the portal and uninterrupted access to learning content.● Management and maintenance of e-learning systems, ensuring the updating and proper functioning of tools and resources to enhance users' learning experience.

Mba, Project Management

Degree, Information Technology