Fernando Figueiredo Email & Phone Number

São Paulo, Brasil

Remote

(Aug/2022 – now): Responsible for RPA development on Americanas S.A. (B2W group); (May/2021 – Jul/2022): Responsible, at Arcelor Mittal, for the complete mapping of the Service Purchase Requisition process in the Supplies sector, for the systemic prototyping of the mentioned process using Microsoft Power Apps and for the requirements document of this unified system for dissemination to suppliers interested in its development. Participated as a consultant specialist in the second edition of the Botathon event, helping two participating teams in the development of their projects and taking one of them to second place in the competition. Still on the Botathon, was responsible for adapting 3 participating projects to the best practices to make them ready for implementation in the production environment;

Vitória, Espírito Santo, Brasil

Sep/2020 – May/2021:- Support the Service Request team in migrating the Remedy system to ServiceNow and in its documentation and process configuration activities in ITSM tools;- Manage War Rooms during international duty;- Added RPA projects from CMPC on my responsibility and kept Vale RPA projects as mentioned on Process Analyst experience;

Vitória, Espirito Santo

Jul/2019 – Sep/2020:- Responsible for the life cycle of processes (configuration, maintenance, tests and improvements) of Vale's service catalog and for its configuration in the ITSM BMC Remedy tool;- Direct communication with service owners, requesters, managers of global locations and partners for training or queries;- Monitor team performance through reports and dashboards;- Manage War Rooms during international duty;- Weekly and daily SCRUM meetings;- Responsible for RPA projects from their inception (customer meetings, requirements gathering, complete process mapping, functional documentation) to their implementation in the production environment of Vale;

Vitória, Espírito Santo

Jan/2018 – Jul/2019:- Responsible for incident backlog management reports, KPI and SLA control;- Conducting international training with the teams involved in the process;- Automation of the process of generating and sending reports through VBA between Excel and Outlook;

Vitória, Espírito Santo

- Responsible for serving Unimed, Espírito Santo Court of Justice and CMPC customers through the Service Desk;- Creation and fulfillment of requests and incidents;- Track and reduce customer backlog;

Vitória, Espírito Santo, Brasil

09/2015 – 03/2016:- Responsável pelo atendimento do cliente Unimed através do Service Desk;- Criação e atendimento de requisições e incidentes;- Acompanhar e reduzir o backlog dos clientes;

Pós-Graduação Lato Sensu - Mba, Master Em Digital Manager E Metaverso

Bacharelado, Ciência Da Computação