Although I still don't formally work in the area, with the mentorship of Augusto Zimiani, I've already developed my first UX project, and I'm still in a frank learning process, with the next steps focused exclusively on the app's UI, microintegrations, and design system.

With no prior experience in the area, with the pandemic, I did work more focused on Graphic Design for small local businesses, among these jobs are:
Social media posts, traffic management on Google / Instagram and Facebook, copywriting for ads, web design with Elementor, logo design

Carrying out incident analysis, for delegation to solution teams, criticality management, backlog management, monitoring of incident solution conferences, Customer service, opening tickets. Resident at CIELO.

Acting in the monitoring of the entire network environment of OCYAN-SA. Leading company in the Oil and Gas sector, using the PRTG tool. having as a focal point diagnosis and solution for 8 oil vessels and 4 corporate offices. Collaborator in the development of processes related to the lifecycle of the call and management of continuous improvement of customer service processes based on the good practices of ITIL v3.

Analyst responsible for the infrastructure solution in large industry and retail clients such as China Trade Center, EMB, Eritel Telecomunicações, TWW corporate sms, Zilmer, among others

Beauty salon chain with 36 establishments in São Paulo.Responsible for:Network administration and systems integration.Maintain computational performance of the corporate environmentVpn link health monitoring.Disaster recovery contingency plans.Design the new server integrations system to improve the quality and security of the corporation's data.Design infrastructure and implementation of the network on the new salons.Integrate headquarters systems with remote halls.Implement CCTV system in the hallsNegotiate with suppliers.Observe and propose improvements in order to maintain quality in services.End user support (salons and their teams)Responsible for the design and infrastructure of the halls:Anália Franco, Genki Osasco and Santo André.Responsible for the design of the halls:Washington Luiz, Tower Z and Vila LeopoldinaIn addition to the project and implementation of the infrastructure of the company Gac ProBeleza (responsible for the accounting part of Soho employees)

FB4 Brands – Company in the clothing business, owner of the brands Mr Kitsch, Ms Kitsch, Kitsch Kids, Army.inc, with more than 300 stores throughout Brazil. I was Responsible for: Network administration Implementation of new servers and new technologies.Readjusting linx systems for financial functionalities.Internal reorganization, carrying out asset inventory. Head office relocation planning Infrastructure project at the new head office Migration from the old CPD to the new Negotiation with suppliers, aiming to reduce costsDesign and implementation of the new logical and security structure of the new servers Migration of data from old servers to the new computational infrastructure. Coordination of the support team.

Company responsible for the logistics of companies such as Lacoste, Privalia, Renner, Rakuten. Responsible for: Administering the network Proposing and implementing infrastructure improvements.Test and monitor new virtualization platform using Vmware.User support.

Resident at Mitre Realty - Company in the field of construction and real estate development with more than 30 projects in SP.Responsible for: Network Administration Implementing a Windows server with Active Directory. Create the entire departmental structure and permissions aimed at securing business information. Implement physical infrastructure improvements (computers and cabling) Implement infrastructure at sales stands. User support.

Company responsible for the logistics of companies such as Colombo, Lacoste, Privalia, Chicco, Seculus and YMAN. Responsible for: Administering the network Implementing a wifi structure in the 15,000 m2 warehouse. Perform structural cabling maintenance. User support.

IT company, where I was a resident in the TSGás project, a consortium for the construction of power plants for Petrobrás and the Playarte Cinemas Network Responsibilities: At TS Gás:Network administration. Maintain the health of the internet and VPN links with the Cabiunas and Reduc terminal locations. Monitor the implementation of the CITRIX virtualization system for remote terminals. Support for a total of 450 users in 3 locations At Playarte:Network administration.Structured cabling implementation project at Cine Marabá.User support.