Co-responsible for leadership, supervision, organization, and guidance of team processes under the supervision of the Reception Supervisor. Designated as the responsible individual for the hotel during the night shift, acting as the on-duty manager. Tasked with managing media and quality tools such as TripAdvisor, Booking, Google, and guest satisfaction NPS, implementing actions to enhance quality. During this period, we secured the first position on TripAdvisor in Manaus, increased our scores… Show more Co-responsible for leadership, supervision, organization, and guidance of team processes under the supervision of the Reception Supervisor. Designated as the responsible individual for the hotel during the night shift, acting as the on-duty manager. Tasked with managing media and quality tools such as TripAdvisor, Booking, Google, and guest satisfaction NPS, implementing actions to enhance quality. During this period, we secured the first position on TripAdvisor in Manaus, increased our scores on Booking and Google, and achieved excellent rankings within the network, leading to awards for the hotel's general management. Show less

Hotel receptionist and night auditor. Bilingual customer service, handling guest check-ins and check-outs, cash operations, and room reservations. Mediator in resolving hotel service requests. Providing basic concierge services.

Hotel Receptionist and Night Auditor. Bilingual customer service, handling guest check-ins and check-outs, cash operations, and room reservations. Mediating in resolving hotel service requests. Providing basic concierge services.

Responsible for organizing and transporting the luggage of newly arrived guests to their rooms, as well as assisting with basic tasks for the reception team.

Responsible for setting up and dismantling event spaces, as well as assisting in event operations. Co-responsible for the sales and negotiation of rooms, banquets, and group accommodations for events.

Support in the administrative and operational routines of the events department.

Secretary to the coordinator of the Information Systems course.

Support to tourism agencies in ticket sales. Encourage travel agents to offer TAM as a preferred airline. To gather information for insertion in market intelligence spreadsheets and analysis of the competition.