Fernando Garcia Molina
AeroLeads people directory · profile

Fernando Garcia Molina Email & Phone Number

Omnichannel Customer Experience Manager - Operations at CEMACO
Location: Guatemala, Guatemala, Guatemala 11 work roles 5 schools
LinkedIn matched
✓ Verified Jun 2026 3 data sources Profile completeness 100%

Contact Signals

LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
CEMACO
Role
Omnichannel Customer Experience Manager - Operations
Location
Guatemala, Guatemala, Guatemala
Company size
1223 employees

Who is Fernando Garcia Molina? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Fernando Garcia Molina is listed as Omnichannel Customer Experience Manager - Operations at CEMACO, a company with 1223 employees, based in Guatemala, Guatemala, Guatemala. AeroLeads shows a matched LinkedIn profile for Fernando Garcia Molina.

Fernando Garcia Molina previously worked as In-Store Customer Experience Specialist at Cemaco and Contact Center & Customer Support Manager at Grupo Cemaco. Fernando Garcia Molina holds Master Of Business Administration - Mba, Digital Marketing Growth Hacking & E-Commerce, Mba from Panamerican Business School.

Company email context

Email format at CEMACO

This section adds company-level context without repeating Fernando Garcia Molina's masked contact details.

CEMACO

Review company-level records connected to Fernando Garcia Molina before choosing the right outreach path.

View email format View company profile Management contacts
Profile bio

About Fernando Garcia Molina

Extensive experience in Customer Support / Customer Experience across omnichannel touchpoints, specialized in e-Commerce, Conversational Commerce, and Omnichannel Retail. I have also incurred in a few adventures for Financial, Logistics, and Ridesharing organizations.I have been part of the BPO industry for over 14 years, leading teams of over 60+ people in various key roles, as well as in strategic positions focused on improving customer experience and implementing support processes. I have developed skills in tools such as WhatsApp API for Business, META for business, CX SaaS (Freshworks Omnichannel - Zendesk) CRMs, Analytics, Logistics, ERPs, Support Portals (internal and external), e-Commerce (Magento - Vtex - Shopify) corporate telephony (Grandstream - Avaya), payment processors (NeoNet - Stripe), analog tracking, and digital support platforms.My education includes an MBA in Digital Marketing, Growth Hacking, and e-Commerce. Additionally, I am a native English speaker and hold dual Guatemalan/Spanish citizenship. As a millennial, I consider myself an energetic, consistent, and motivated individual, and I have tattoos that represent me (Tattooed and employed! 🤙).I firmly believe that human resources are the most valuable asset of any organization. That's why I am dedicated to motivating the people I work with and creating a suitable work environment for their performance.

Listed skills include Microsoft Office, Microsoft Excel, Microsoft Word, Zendesk, and 6 others.

Current workplace

Fernando Garcia Molina's current company

Company context helps verify the profile and gives searchers a useful next step.

CEMACO
Cemaco
Omnichannel Customer Experience Manager - Operations
guatemala city, guatemala, guatemala
Website
grupocemaco.com
Employees
1223
AeroLeads page
Company profile
View company profile Email format
11 roles

Fernando Garcia Molina work experience

A career timeline built from the work history available for this profile.

Omnichannel Customer Experience Manager - Operations

Cemaco

In-Store Customer Experience Specialist

Current
Cemaco

Guatemala City, Guatemala, Guatemala

Overseeing various key aspects and processes of our experience in stores.

Sep 2024 - Present

Contact Center & Customer Support Manager

Grupo Cemaco

Guatemala

In charge of Sales and CX Contact Center with 50+ FTEs including B2C Phone and Conversational (chat) skillsets. I have contributed, since the early stages of the #1 online store in Guatemala www.cemaco.com Launched the official software used for conversational commerce and customer support through Live Chat, Social Media (FB & IG), Google Chat, WhatsApp.

May 2017 - Aug 2024

Lead Trainer - Lyft

24-7 Intouch

World Technology Center Guatemala

Enviado especial a Montego Bay, Jamaica para colaborar con mejora continua de KPIs y Customer Experience. Encargado de capacitar a nuevos colaboradores (New Hire) en procesos de servicio al cliente para la cuenta de Lyft en Estados Unidos. Experiencia con Zendesk, Stripe y Google.

Dec 2016 - May 2017

Customer Support Supervisor - Lyft

24-7 Intouch

Guatemala

Jun 2016 - Dec 2016

Customer Support Supervisor - Ups

Conduent

Plaza RabĂ­

Encargado de uno de los equipos de Customer Service de UPS. Llamadas para rastreo, envios, reclamos e investigaciones de envíos dentro de Estados Unidos. Experiencia con CMS, Avaya y sistemas de Rastreo Análogos. Equipo de 20 - 25 personas. Monitoreo de KPI´s, Indicadores. Mejora continua.

Jan 2015 - Apr 2016

Certified Trainer - Ups

Conduent

Guatemala

Capacitador para el area de servicio al cliente de UPS en Estados Unidos. Programas de capacitacion para New Hires. Customer Service. TTT Certified.

Feb 2013 - Jan 2015

Customer Service Specialist - Ups

Conduent

Guatemala

Mar 2012 - Feb 2013

Jr Manager

The Ups Store

Austin, Texas, United States

Nov 2009 - Aug 2010
Team & coworkers

Colleagues at CEMACO

Other employees you can reach at grupocemaco.com. View company contacts for 1223 employees →

EV Elizabeth Vicente Elizabeth Vicente Colleague at CemacoGuatemala, Guatemala View → LA Lesbia Alvarez Lesbia Alvarez Colleague at CemacoGuatemala, Guatemala View → PD Patty De Leon Patty De Leon Colleague at CemacoGuatemala, Guatemala, Guatemala View → JA Juan Alberto Solis Ruano Juan Alberto Solis Ruano Colleague at CemacoGuatemala City, Guatemala, Guatemala, Guatemala View → CG Cristian Giovanni Mendizabal Penagos Cristian Giovanni Mendizabal Penagos Colleague at CemacoGuatemala, Guatemala View → MS Maria Susanna Pontaza Valladares Maria Susanna Pontaza Valladares Colleague at CemacoGuatemala, Guatemala, Guatemala View → AH Alfredo Herrera Alfredo Herrera Colleague at CemacoContact Info, United States View → EJ Enrique Juárez Sieckavizza Enrique Juárez Sieckavizza Colleague at CemacoGuatemala City, Guatemala, Guatemala, Guatemala View → EG Erick Gomez Erick Gomez Colleague at CemacoGuatemala City, Guatemala, Guatemala, Guatemala View → YM Yessika MarĂ­a Quintanilla Muñoz Yessika MarĂ­a Quintanilla Muñoz Colleague at CemacoGuatemala City, Guatemala, Guatemala, Guatemala View →
5 education records

Fernando Garcia Molina education

Master Of Business Administration - Mba, Digital Marketing Growth Hacking & E-Commerce, Mba

Panamerican Business School

Activities and Societies: Doble titulaciĂłn.

FAQ

Frequently asked questions about Fernando Garcia Molina

Quick answers generated from the profile data available on this page.

What company does Fernando Garcia Molina work for?

Fernando Garcia Molina works for CEMACO.

What is Fernando Garcia Molina's role at CEMACO?

Fernando Garcia Molina is listed as Omnichannel Customer Experience Manager - Operations at CEMACO.

Where is Fernando Garcia Molina based?

Fernando Garcia Molina is based in Guatemala, Guatemala, Guatemala while working with CEMACO.

What companies has Fernando Garcia Molina worked for?

Fernando Garcia Molina has worked for Cemaco, Grupo Cemaco, 24-7 Intouch, Conduent, and [24]7.Ai Guatemala.

Who are Fernando Garcia Molina's colleagues at CEMACO?

Fernando Garcia Molina's colleagues at CEMACO include Elizabeth Vicente, Lesbia Alvarez, Patty De Leon, Juan Alberto Solis Ruano, and Cristian Giovanni Mendizabal Penagos.

How can I contact Fernando Garcia Molina?

You can use AeroLeads to view verified contact signals for Fernando Garcia Molina at CEMACO, including work email, phone, and LinkedIn data when available.

What schools did Fernando Garcia Molina attend?

Fernando Garcia Molina holds Master Of Business Administration - Mba, Digital Marketing Growth Hacking & E-Commerce, Mba from Panamerican Business School.

What skills is Fernando Garcia Molina known for?

Fernando Garcia Molina is listed with skills including Microsoft Office, Microsoft Excel, Microsoft Word, Zendesk, Relaciones Interpersonales, Liderazgo De Equipos, Estrategia Empresarial, and Microsoft Powerpoint.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.

People with similar names

Check these profiles if this is not the Fernando Garcia Molina you were looking for.

View similar profiles