Fernando G. Email & Phone Number

I am an ambitious and solution-minded professional with over twelve years of progressive experience in sales, data analytics, project management, process improvement, and customer experience management. From 2020 to 2021, I was employed with Better and Goldman Sachs Ayco. I worked with a portfolio of clients to understand their needs, analyze their financial standing, and recommend solutions that would drive them to achieve their goals. I provided exceptional customer service to their clients while contributing to improving their internal processes. As member services manager at LA Fitness, I analyzed operational data and worked closely with management team members to improve customer satisfaction, reduce churn, and increase revenue. I was employed for over 10 years with LA fitness and was promoted twice during my tenure with the company, partially because of my ability to rally teams to goals and also because of my ability to leverage data to find opportunities for improvement, set visual targets, and prove results.I graduated with an MBA from Pepperdine Graziadio Business School in April of 2022 and I am searching for an opportunity to leverage my education and skills to solve challenges for an organization that values individuals and teamwork with a focus on results.The emphasis of my coursework at Pepperdine was on general business management, and we also focused on advanced statistical analysis, leveraging data analytics systems to gather and analyze information and preparing real-world strategy scenario comparisons to recommend the best option to decision makers.𝐓𝐨𝐩 5 𝐖𝐨𝐫𝐤 𝐒𝐭𝐲𝐥𝐞 𝐀𝐭𝐭𝐫𝐢𝐛𝐮𝐭𝐞𝐬: Highly Goal Oriented > Achiever > Competitive > Outgoing > Communicative

Listed skills include Customer Service, Leadership, Team Building, Training, and 2 others.