Fernando Prieto Email & Phone Number

Carabobo State, Venezuela

- Providing strategic advise on how to use technology to fulfill customers' objectives- Managing IT initiatives and working with in-house technical personnel- Effective IT system and infrastructure design and implementation- Giving advice during the selection and procurement procedures- Overseeing IT system and software upgrades- Monitoring developments in the technology field to find opportunities for the organization to improve and grow- Monitoring the adoption of new technologies- Auditing the system on a regular basis- Google Workspace administration, assuring optimal setup and use- Maintaining security and access restrictions when managing Active Directory services- Improving productivity and cooperation by using and maintaining Microsoft 365 solutions- Managing AWS instances, including configuration, maintenance, troubleshooting, managing domains, routes, VPCs, and IMA, ensuring optimal network configuration and security.

Spain

- Monitored network performance and availability using PRTG Network Tool- Provided technical support to users, resolving technical issues and ensuring the availability and performance of IT systems.- Generated reports and visualizations to communicate network performance and availability to stakeholders, and to identify areas for improvement in network monitoring and management.- Created and tracked incidents in Jira, and ensured that they were properly categorize and prioritized based on impact and urgency.- Developed and maintained technical documentation, including user manuals, system administration guides, and technical reports.- Managed users, computers, and other resources in a hierarchical manner, ensuring proper access control and security fundamental.- Tracked cases and followed up with providers to ensure timely resolution and to maintain open lines of communication- Monitored server performance and resolved potential issues before they become problems- Focused on courses relevant to job responsibilities, such as technology updates, process improvements, and industry best practices.- Responded to customer inquiries via phone, email, and live chat, ensuring prompt and accurate resolution of customer issues.- Collaborated with the technical team to resolve complex technical issues, and to improve the overall customer service experience.- Customer Service Specialist specializing in incident management and resolution of technical issues.

Carabobo State, Venezuela

- Installing, upgrade, maintenance the operating system under Windows or Gnu/Linux environment- Provide remote consultancy support and advice with stellar customer service specialist.- Designing and implementing a network infrastructure and services for small and medium businesses involves considering several factors such as the company's size, current and future requirements, budget, security, and scalability.- Troubleshooting technical issues related to hardware, software, and networking- Provided technical assistance and training to colleagues and clients, ensuring successful adoption and utilization of software applications.- Making recommendations for improving network performance and security fundamentals.- Staying up-to-date with the latest technology developments and industry trends.- Trained customers on the use of the company's IT systems and solutions, improving customer satisfaction and adoption.- Maintained open lines of communication with customers, providing regular updates on issue resolution and addressing any concerns.- Demonstrated excellent communication skills, empathy, and technical knowledge, delivering exceptional customer service and support.- Cost saving for implementing open source tools.- Implementing JIRA to automate the task management process, which reduced the average time per task to 1 hour.- I am also proficient in Chat Support, Customer Support, Technical Service, Technical Support, Issues To Resolution, Hubspot and Zendesk.- A friendly help desk provides collaborative and supportive desktop support by diagnosing issues, offering flexible guidance, and fostering a culture of teamwork.- I collaborate with teams to resolve issues by utilizing various technologies, including shell scripting, virtual private networks, routing, and diagnostic tools, and I follow-up to ensure that the issues are fully resolved.

Valencia, Carabobo State, Venezuela

- Maintained effective communication with clients to understand their needs, provide regular updates, and ensure their satisfaction with the projects.- Security Project Development: Designed and implemented surveillance camera systems, electric fences, and security alarms, ensuring high standards of quality and functionality.- Configured and managed biometric recognition devices, integrating them with other security systems to enhance protection.- Installed and configured routers, switches, and other network devices, ensuring secure and efficient connectivity.- Coordinated a team of technicians, assigning tasks and supervising their work to meet project deadlines and requirements.

Carabobo Area, Venezuela

- Implemented security policies in different departments at regional and national levels.- Installed and configured crucial programs for administrative and productive performance at national and international airport stations.- Travelled to different regions for corrective or emergency maintenance and OS installation.- Synchronized computers with the main active directory.- Implemented structured cabling for work and production teams.- Worked on bag tag printers for check-in.- Developed procedures for remote cleaning of servers.- Engaged in teamwork with the telecommunications department for changes and new policies.- Participated in projects involving all departments nationwide.- Constantly learned from programming and development department when implementing new technologies.- Acquired ITIL principles and foundations.- Participated in large-scale printing projects to control users.- Migrated local corporate emails to Microsoft 365.- Provide technical support and troubleshooting assistance to customers, focus on service specialist resolving an average of 20 issues per week through effective communication and problem-solving skills.- Added support guards to monitor all microservices developed by the company, ISP, and the data center(resolving issues).

Valencia, Venezuela

- Involved in the installation and development of the national-level Cadastre project, with a focus on Central Region I.- Designed and installed equipment at three stations using Debian software- Coordinated and led several region-based projects alongside other coordinators and regional manager- Executed installation and preventive maintenance of map and cadastre-oriented application- Demonstrated strong leadership and project execution abilities, delivering high-quality results and meeting project goals.- Provided technical support and monitoring of services, server and workstation administration and management- Monitored and maintained network systems, servers, and workstations, with a particular focus on Linux system administration.