- Created strategic roadmap for digital dashboard tool to support corporate travel managers (CTMs). Interviewed 30+ CTMs to determine KPIs to present and actions to suggest that allow CTMs to improve corporate traveler experience- Led UX/UI designer through iterative process to mock-up minimum viable product (MVP). Engaged senior leaders, cross-departmental stakeholders, and potential users to detail full customer experience and product impact

- Analyzed complex customer inquiries to provide solutions that satisfied customer needs, built brand confidence, and generated additional revenue- Leveraged sales and customer service skillset to score above department average for “Making Informed Decisions” and “Working Productively” competencies in first full year

- Marketed, sold, and operated paid adult soccer leagues and events at StationSoccer facilities to raise funds and community awareness of Soccer in the Streets nonprofit youth programs, growing revenue to over $250,000- Procured feedback from hundreds of StationSoccer customers to improve user experience. Analyzed suggestions and rapidly implemented solutions that increased existing user retention and drove new business- Hired team of 10 site managers to scale StationSoccer operation from one to four facilities. Trained team in standard operating procedures, and established team communication protocol for efficient operation of multiple facilities- Formed revenue generating partnerships with brands including Red Bull, Adidas, and Atlanta United FC by collaborating with key brand stakeholders to execute 20+ events of 200+ attendees- Synchronized master StationSoccer calendar across four facilities by coordinating with Soccer in the Streets youth program managers and executive leadership to accommodate individual program needs

- Managed email, social media, and referral-based marketing campaigns to increase number of content creators on StudySoup platform. Multiplied user base more than 10X to include over 100,000 university students nationwide- Established success metrics for and analyzed performance of 150+ Campus Ambassador interns at 50+ universities nationwide. Supported intern efforts and collaborated on ideas to target StudySoup market and increase user base

- Generated over $75,000 in ticket sales revenue in 2013 by creating relationships with customers through direct-to-consumer channels including phone calls, email outreach, and event participation

- #1 in October revenue, #2 in overall revenue, #1 season ticket sales for San Jose Earthquakes, 1 of 10 trainees in NSC history with more than $10,000 revenue