Fernando Ivan Sanchez Coria Email & Phone Number

Guadalajara, Jal., Mx

Sydney, New South Wales, Australia

Responsible for overseeing the technical support team, ensuring the delivery of high-quality support services to customers. This role involves managing technical support operations, developing support strategies, and collaborating with various departments to enhance customer satisfaction.Key Responsibilities:Lead and manage the technical support team, providing guidance and support to ensure efficient operations.Develop and implement technical support policies and procedures to improve service quality.Monitor and analyze support metrics to identify areas for improvement and implement corrective actions.Collaborate with engineering and product development teams to resolve complex technical issues.Ensure timely and effective resolution of customer inquiries and escalations.Conduct regular training sessions for the support team to keep them updated on new products and technologies.Maintain up-to-date knowledge of industry trends and advancements to provide innovative support solutions.Manage the technical support budget and resources effectively.Skills:Experience with cloud security products and market trends.Knowledge of RDBMS concepts and SQL.Familiarity with network hardware, software, and applications.

Melbourne

Covering customers in Queensland, Victoria, South Australia, and West Australia• Develop and implement technical sales strategies to penetrate markets, introducing new semiconductor (electronic) products and technologies to current and potential customers.• Provide valuable input into supplier/customer design reviews and understand customer needs.• Identify and cultivate relationships with key technical decision-makers and influencers in each account.• Collaborate with design, production, and engineering departments to uncover design requirements and execute technical strategies to address customer challenges.• Provide proactive sales training and align with sales teams to secure business, communicating effectively with suppliers and internal stakeholders.• Identify and track significant design opportunities from concept to production.• Demonstrate understanding of product life cycles and design complete solutions based on customer expectations.• Attend technical training to maintain certifications and create presentations to enhance project technical value for suppliers and customers.Achievements:• Provided technical support and solutions for semiconductor clients in Australia, ensuring satisfaction and enhancing team competency through training.• Developed and executed proactive sales strategies, boosting client satisfaction by 15%, and exceeding sales targets by 20%.• Resolved 90% of inquiries promptly• Fostered cross-functional collaboration, cutting project timelines by 25%.• Conducted technical training sessions, reducing post-sales support requests by 30%.• Successfully resolved complex technical issues, decreasing system downtime by 20%.• Led quality improvement initiatives, reducing defects and complaints by 20%.• Stayed updated with the latest tech trends and certifications, delivering presentations to enhance technical value.

Guadalajara, Jalisco, México

Covering FAEs and Customers in the USA, Canada, and Brazil • GCET Demand Creation Team: Field Technology Consultant system-level solutions for all vertical markets, based but not limited to MPUs applications. MCU & tools: technical inquiries related to NXP semiconductors, Microchip, STMicroelectronics, Infineon, Onsemi, Renesas, Quectel, Intel, and MCU/MPU programming tools.• Field Technology Consultant: Offered system-level solutions across different industries, with expertise in MPUs and MCUs from top semiconductor brands.Quickly resolved technical inquiries, receiving commendation for outstanding problem-solving skills.Pre-sales Support:• Created reference designs for diverse technologies, understanding customer requirements, and providing block diagrams and BOMs as project development to customers and suppliers.• Cross-functional Collaboration: Worked closely with hardware, software, and firmware teams to integrate Microprocessor (MPU) solutions, reducing development cycles by 30%.• Customer Satisfaction: Earned a 4.5/5 rating in post-project surveys, recognized for proactive communication and customized solutions.• Training Development: Developed thorough MPU application training, boosting team competency by 30% and simplifying onboarding processes.technical assistance on part selection.

Karlsruhe, Baden-Wurtemberg, Germany

Project name: Flexible clock synchronization for a knowledge-based reasoning system (artificial intelligence in embedded systems). • Synchronization of Linux-based embedded systems: Raspberry PI 3, NVIDIA Jetson TX2• Programming microcontrollers: Arduino ATMEGA 2560, Freescale FRDM-KL25Z, NXP i.MX 8, Microchip PIC18F4550, Developed Innovative Embedded System Prototype:• Spearheaded a research project concentrating on creating an energy-efficient embedded system for IoT applications.• Produced a prototype showcasing substantial advancements in power consumption, connectivity, and performance over existing solutions.• Electronic circuit designed in Altium Designer and Proteus• Computer aided design: AUTOCAD, SolidWorks, Ansys Workbench. • Successfully authored and published a research paper titled " Flexible clock synchronization for a knowledge-based reasoning system " in a leading peer-reviewed journal.https://digibuo.uniovi.es/dspace/bitstream/handle/10651/49038/TFM_FernandoIvanSanchezCoria.pdf?sequence=6&isAllowed=y

Guadalajara, Jalisco, Mexico

• Electrical and mechanical installation of inspection machines for electronic boards• Design of test programs for inspection machines• Design of electronic circuits and connection maps (CADs)• Technical support of inspection machines and automatic inspection machines• Technical support of inspection machines and automatic inspection machines

Guadalajara, Jalisco, Mexico

• Construction of automotive parts assembly machines for ventilation systems• Design of automation processes for production lines• Installation of automotive parts manufacturing and assembly machines• C++ programming of microcontrollers

Master In Mechatronics And Micro-Mechatronic Systems, Germany, Mechatronics And Micro-Mechatronic Systems, 7.0

Master's Thesis: Flexible clock synchronization for a knowledge-based reasoning system (Artificial intelligence in Embedded systems)..

Vocabulary And Forms Of Expression In German Professional Life, Germany, 7.0

Field of study: Vocabulary and forms of expression in German professional life Certification: Introduction to the German Professional.

Master'S Specialization In Control System Design, Electronics, Robotics And Mechanical Engineering, Russia, 8.0

Control of engineering systems, Instrument Engineering Systems, Microprocessor Systems, Business Foreign Language (Russian), and project.

Master In Mechatronics, Electronics, Robotics And Mechanical Engineering, Spain, 8.0

Modeling and simulation of mechatronic systems of one degree of freedom, computers and programming, mechatronic systems, programmable.

Bachelor'S Degree In Mechatronics Engineering, Electronics, Robotics And Mechanical Engineering, Mexico, 9,3

Robot dynamics and control, mechatronic systems integration, intelligent control, robot kinematics, mechatronic design, computer networks.