Joel Fernando Email & Phone Number

Remote

Mumbai Metropolitan Region

After my time at Deloitte USI Human Capital Consulting, I joined Instamart to lead its Functional Learning and Development (L&D). Transitioning from a structured consulting world to a fast-growing startup, I took on the challenge of bringing structure to its learning ecosystem while keeping pace with the agility of e-commerce.In this role, I designed and implemented functional learning frameworks that aligned with business goals, driving operational excellence and employee growth at all levels.Key Achievements:- Led the functional learning ecosystem for Instamart, overseeing a team of one Assistant Manager and a Senior Executive to support over 15,000 warehouse employees, central teams, and business leaders.- Developed the annual learning plan, policies, and functional training products, achieving 100% efficiency and ensuring alignment with business goals.- Collaborated with business units to define functional performance metrics and implement cost-saving initiatives, driving continuous improvement.- Designed and delivered functional e-learning modules, web-based trainings (WBTs), and instructor-led trainings (ILTs) to address specific operational needs and performance gaps across teams.- Led change management efforts to ensure seamless adoption of new learning initiatives, aligning the needs of both blue-collar employees and senior leadership.In this role, I was responsible for building a robust functional learning ecosystem, bridging operational demands and employee growth within a rapidly scaling startup.

Mumbai

At Deloitte USI Human Capital Consulting, I collaborated on Change Management and Digital Enablement projects, focusing on HCM, Procurement, and Finance challenges through the implementation of ERP systems like SAP, Ariba, Infor, and Workday.Key Highlights:- Designed and developed over 200 hours of virtual instructor-led trainings (vILTs), web-based trainings (WBTs), simulations, process videos, and reference guides for clients across banking, healthcare, and academia.- Conducted Train-the-Trainer sessions pre- and post-Go-live, empowering client teams with the skills needed for seamless adoption of new systems.- Built strong client relationships through consistent communication and collaboration, contributing to project success and ongoing firm initiatives.- Played leading and supporting roles across various internal initiatives, driving knowledge sharing and best practices.This role allowed me to blend technical expertise with client-focused communication, ensuring smooth ERP implementations and impactful learning programs that met diverse industry needs.

India

After my time at Ugam Solutions, I transitioned to an independent consultant role due to health constraints, focusing on leading impactful Learning and Organizational Development (L&OD) initiatives remotely. This shift gave me the flexibility to work with a diverse range of clients, including TISS, Shell Petroleum, Voltas, and Endurance Technologies.In this role, I:- Designed and implemented learning solutions tailored to industries such as education, manufacturing, and petroleum.- Led end-to-end training programs, from diagnosis and content development to delivery and evaluation, ensuring alignment with clients' strategic goals.- Collaborated closely with stakeholders to co-create solutions that addressed learning needs while driving sustainable organizational change and growth.- Took on a special project with TISS to lead the social media and branding campaign and create a documentary for the School of Management Studies, boosting its visibility and engagement.This consulting phase has allowed me to apply my expertise across industries, lead high-impact projects, and explore creative approaches to learning and development initiatives while working remotely.

Thane, Maharashtra, India

During my time at Merkle (formerly known as Ugam Solutions), I was responsible for a wide range of facilitation and training delivery, focusing on behavioral and soft skills development. I took pride in helping participants unlock their potential through well-structured learning sessions.A significant part of my role involved data generation and analysis, where I tracked and measured training effectiveness, ensuring programs achieved their intended impact. I also managed and updated comprehensive training records, maintaining accuracy and alignment with business goals.Collaborating closely with stakeholders, I conducted Training Needs Analysis (TNA) to inform content development and design. Together, we created tailored learning assets to meet the needs of participants and drive tangible outcomes. I also led communication interventions and developed high-quality training materials to support the overall learning journey.To enhance branding and engagement, I applied the ADDIE approach to capture and edit videos for use in marketing and promoting training programs.Additionally, I was entrusted with scheduling and delivering onboarding sessions for new hires across the Thane and Coimbatore locations, ensuring a smooth transition into the organization through effective weekly onboarding sessions.*Key Skills & Focus Areas*- Facilitations & Training Delivery (Behavioral & Soft Skills)- Data Analysis & Training Effectiveness Tracking- Content Development & Stakeholder Collaboration- Communication Interventions & Training Asset Creation- Video Editing & Marketing (ADDIE Approach)- Onboarding Program Management

Tata Institute Of Social Sciences, Deonar

When I joined TISS, it was my first full-time role, and it gave me an incredible opportunity to dive deep into Organizational Development and Change Management. I partnered closely with an OD practitioner to develop and implement the Rewards & Recognition Framework, which became a key driver of employee engagement. Through this, I led initiatives that ensured employees felt recognized, supported in their growth, and aligned with their roles, ultimately boosting satisfaction and performance.Along the way, I discovered a passion for research and content development, focusing on the intersection of Art and OD. This passion translated into insightful content that I used to design and deliver training and facilitation sessions. I had the privilege of working with Master's students, executive participants, and external partners, offering them practical insights that blended creativity with strategic thinking.On the project and event management side, I took charge of organizing the TISS OD Conferences in 2017 and 2018, along with multiple Change Management sessions and talks. These experiences sharpened my ability to manage high-impact events while ensuring seamless execution and valuable outcomes for participants.*Key Skills & Focus Areas*- Organizational Development (OD) & Change Management- Training & Facilitation- Content Development- Project & Event Management- Social Media & Marketing

Mumbai Area, India

Learning and Community Development - National Award Winning ProjectGamified learning

Tata Aig, Peninsula Business Park, Lower Parel, Mumbai 400 013.

1. Explored Alternative Learning (Mobile Learning at Tata AIG) - Diagnostics to identify mobile consumption behaviour & understand mobile learning feasibility.2. Identified Learning Guides and Mentors in Tata AIG (kickstarted Peer to peer learning)3. Designed the Success Behaviour Framework - Communication Framework (Instructional Design)

Masters In Management Studies, Human Resources Management And Services

MMS/MBA - Human Resource Management

Master’S Degree, Post Graduate Diploma In Corporate Law

Activities and Societies: Banking, Corporate, Finance, and Securities LawAwarded Post Graduate Diploma in Corporate Law

Bachelor’S Degree, Humanities/Humanistic Studies

Activities and Societies: Cultural Club, NGO & Social ServicesGraduated with double majors in Political Science & History.