-Exchange Online, Exchange-On Premise, Office 365, Microsoft 365, Azure, Azure AD-Connect, SharePoint, Cloud, Teams, Azure Active Directory.-Server monitoring (PRTG), RemoteConnection(VNC viewer, LogMein Rescue, Remote Desktop Manager), Sophos, VMware Vsphere, VMM.-Customer service by phone, email, tickets (TANSS, JIRA, ServiceNow).-Remote connection to install or maintain applications, programs and service issues.-Windows Server, Active directory, Remote Desktop Services.-Patching the Windows system (server check).-Excellent communication and customer service skills-Advanced level in German language-Ability to analyze and solve problems

Support for the complete healthcare IT solution for hospital management called "Philips Tasy"

Technical support on PDM for Vitesco client(Windchill, service now, ECAD)

• Management of Changes in SAP-SolMAN, of SAP and NonSAP applications. Change Coordinator for the following Systems:1. FI/CO-DWH2. CD-DWH (BO/MS)3. Logistics4. CRM (PZE-eSHOP-ZMKM).• Conference moderator to implement changes to the production system.• Monitoring, analysis and approvals of Changes in systems used by Deutche Telekom GmbH.• Directly responsible for participating in the CAB (Change Advisory Board), CloudCAB (Change Advisory Board-Cloud) and other conferences for the release and implementation (CIB - Change Implementation Board) of Changes for the production system.• Optimization of internal processes and creation of standard internal documents (Handouts) to facilitate team rotation.• Knowledge and technical assistance throughout the evolution process, as well as for Incidents, Problems, Service Requests and opening Tickets.• Daily contact with Germany, through telephone calls, conference calls and emails.• Coordination of Changes process for modules: CRM, BSO-ChaRM Manager (OnERP) and ZMKM regression tests.