3rd Level Network Analyst maintaining all of the firm’s computer systems, network infrastructure and telecomm systems. Responsible for research/testing/deployment of software and hardware in primary data center, disaster recovery site, and three branch offices.

Managed Citrix XenApp and Citrix Web Interface for remote access and secure desktop delivery.Customized end user environment and application distribution using group policy to control MS Office and Windows settings, Desktop Authority for custom logon scripts/desktop redirection and Wininstall to build and distribute software packages to clients on all branch offices.Utilized Appsense Application Manager to block/allow access to restricted files based on security specifications. Created and administered user accounts in Active Directory, MS Exchange 2003, Filesite document management, Blackberry. Provided full support of all litigation support applications, including Summation, Lotus Notes and Ipro. Developed the company intranet, using CFML, which is currently accessed by all employees in all offices.Traveled to branch offices and other locations to set up and support LAN, network access and peripherals, coordinated with vendors to provide services and hardware to remote and trial sites.

Provided full 2nd level software and hardware support.Full support for Microsoft Office, litigation support applications, printing, video conferencing and software installation. Management of AD and Blackberry accounts.

Provided all types of assistance to computer lab users. Printing, network... homework.