Fernando Felix Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

Led the establishment and management of the Project Management Office (PMO), implementing structured governance, reporting systems, and process standardization to ensure streamlined project execution across the organization.Collaborated with stakeholders to build alignment and drive successful adoption of new processes, accelerating project timelines and minimizing resistance. Developed comprehensive risk assessment frameworks and mitigation strategies to proactively address challenges, ensuring consistent project success.

Successfully managed and delivered 7+ concurrent projects using JIRA, adhering to PMO standards to meet project timelines, budgets, and deliverables.Collaborated closely with stakeholders and the PMO to define project scope and objectives, ensuring alignment with organizational goals and governance frameworks. Developed comprehensive project plans, including work breakdown structures, resource allocation, and risk mitigation strategies. Conducted regular updates and maintained clear communication with stakeholders, addressing challenges proactively to keep projects on track and within scope.

Houston, Texas, United States

Defined and executed product vision, strategy, and roadmaps in close collaboration with stakeholders, achieving an increase in customer satisfaction and a boost in user engagement. Partnered with customers, business leaders, and development teams to ensure alignment of product vision with business objectives.Led requirement gathering and prioritization, translating needs into actionable user stories and acceptance criteria. Actively supported development teams through Agile sprints, clarifying requirements and guiding successful product delivery. Conducted product demos to gather stakeholder feedback, driving iterative improvements and leveraging data insights to optimize the user experience.

Houston, Texas, United States

- Streamlined strategic operations by managing account mergers, fund allocation, and payment processing, resulting in a 15% productivity increase and improved financial management. - Coordinated account mergers, fund allocation, payment processing, event donations, and financial allocation to optimize productivity. - Conceptualized and executed global sales-focused conferences, collaborating with project administrators to deliver exceptional customer support.

Houston, Texas, United States

- Developed and delivered presentations to customers, showcasing new technology and features that increase understanding and familiarity with the brand and increase sales.- Listened to customer concerns, diffusing escalations and providing swift resolution to problems with their accounts.- Leveraged positive customer relationships to increase retention and earn referral business.- Achieved top ranking of all sales consultants in the Mid-Atlantic AT&T Wireless market.