Fernando López Ayala Email & Phone Number

Chile

Región Metropolitana De Santiago, Chile

- Registro y control de gastos- Registro de cuentas por pagar- Planificación de obligaciones semanales- Proyección de caja 2 meses semanal- Cierre de conciliación bancaria empresa- Cierre de cuentas por pagar- Apoyo en cierre contable y financiero

Gran Santiago, Región Metropolitana De Santiago, Chile

Auditorías financieras diariasSoporte al área de customer care

Santiago, Región Metropolitana De Santiago, Chile

- Assistance to customer inquiries from all communication channels.- Analysis and proposal of solution to customer problems.- Training of new customer service specialists.

Las Condes, Región Metropolitana De Santiago, Chile

- Sales of financial products to attract and maintain a client portfolio.- Daily Market analysis and technical market reports.- Training for clients, through online and face-to-face seminars.

Providencia, Santiago De Chile

- Telemarketing to users.- Presentation and sale of the company's product catalog.- Comprehensive maintenance management.- Key account management (KAM).

Santiago, Región Metropolitana De Santiago, Chile

- Definition of the requirements and levels of product services for the user experience.- Updating, maintenance and value addition to the product portfolio.- Definition and application proposals of KPI's for the correct measurement of service levels.- Management of requirements, suggestions, and creation of action plans to ensure quality, identifying weaknesses and opportunities for improvement in the product.- Management of potential service providers and business relationships.

Cubacandela, Havana, Cuba

- Creation and scheduling of clients travel program.- Making reservations, managing transport and overnight stays.- Assigning and controlling budget expenses.- Meeting and evaluating services providers.- Hiring, training and evaluation of staff members.- Providing feedback for the continuous improvement of the guests’ experience.- Business relationship generation.- Preparing reports or incident reports for management analysis.- Training of personnel in charge.

Cgars Ltd, Havana, Cuba

- Operation management in Cuba.- Management of Cuban suppliers.- Purchasing and shipping of limited-edition products released in Cuba.- Purchase budget control.- Export of key products to UK.

Garbos Magazine, Rose Group, Havana, Cuba

- Design, planning and execution of sales strategies.- Sales Goals Definition.- Analyzing and benchmarking the market situation.- Budget and sales orders management for the department.- Key account management (KAM).

Trd-Caribe, Havana, Cuba

- Overseeing the daily operations of the maintenance department and repair teams to retail stores.- Planning, forecast and operations closing.- Preparing scorecard, KPI´s and monthly reports for the management department analysis.- Managing international supply orders.- Management and supervision of the budget for international purchases orders.- Auditing of all maintenance department.- Quality control of the services provided.