Fernando Lopez Coronado Email & Phone Number

Guadalajara, Jalisco, Mexico

Guadalajara Area, Mexico

- Desktop support for macOS, Windows and Linux systems, (hardware + software).- Hardware and Software inventory management and setup.- Local Network administration and security.- Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction.- Daily management of IT infrastructure and troubleshooting.- Coordinating the IT needs for 140 Local employees, plus support to remote employees and those in other locations.- IT… Show more - Desktop support for macOS, Windows and Linux systems, (hardware + software).- Hardware and Software inventory management and setup.- Local Network administration and security.- Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction.- Daily management of IT infrastructure and troubleshooting.- Coordinating the IT needs for 140 Local employees, plus support to remote employees and those in other locations.- IT Training for New Hire employees.- IT inventory and budget management, local vendors administration, handling and purchasing.- User management and administration through, but not limited to, applications and services such as JumpCloud, Active Directory, LDAP, Gsuite and AWS (IAM), JIRA, PagerDuty, Sumologic, Datadog, Cisco WebEx, RingCentral, ShoreTel (Mitel), Meraki, etc. Show less

Guadalajara Area, Mexico

Alongside my IT role, served as an Office Manager.- Office Administration.- Services coordination for almost 140 local employees.- Maintaining office stock and purchases for the employees.- Events organization, small and big ones, such as internal venues for the employees and big events such christmas parties and such.- Supply management, expense & budget management and improvement.- Managing internal processes and inventories, as well as managing the good relationship… Show more Alongside my IT role, served as an Office Manager.- Office Administration.- Services coordination for almost 140 local employees.- Maintaining office stock and purchases for the employees.- Events organization, small and big ones, such as internal venues for the employees and big events such christmas parties and such.- Supply management, expense & budget management and improvement.- Managing internal processes and inventories, as well as managing the good relationship between the company and the vendors.- Concierge-like services for 140 Employees plus international employees visitors.- Internal office communication Show less

Guadalajara Area, Mexico

- New Hires IT Onboarding, accounts creation, manage users LDAP directory, groups, teams, computer setup, security and Company walktrough, but not limited to. - On site technical support for employees as well as ticket handling and remote support for worldwide employees, focused on macOS, but Windows and Linux systems as well.- Office IT infrastructure management, Network, Security, Phone system, mobile devices, etc.- IT assets management, including inventory, delivery, purchasing… Show more - New Hires IT Onboarding, accounts creation, manage users LDAP directory, groups, teams, computer setup, security and Company walktrough, but not limited to. - On site technical support for employees as well as ticket handling and remote support for worldwide employees, focused on macOS, but Windows and Linux systems as well.- Office IT infrastructure management, Network, Security, Phone system, mobile devices, etc.- IT assets management, including inventory, delivery, purchasing, repurposing, etc.- Handling suppliers, vendors and external IT contractors for on site infrastructure projects.- Manage and Support 90+ Local users and 500+ Worldwide users.- Work closely with areas such as Facilities and Finance in everything related to the IT and Office infrastructure. Show less

Guadalajara Area, Mexico

- Oracle Internal Servers Monitoring & Troubleshooting- Oracle VDI (Virtual Desktop Infrastructure, Formerly SunRay Legacy)- LDAP Maintenance, Monitoring & Troubleshooting- Oracle Network Monitoring & Support (Rooting & Switching)- Linux/Unix Support & Troubleshooting

Guadalajara Area, Mexico

- Workload and Resources assignment to at least 12 Analysts.- Provide feedback and details at the start and end of shifts to Worldwide Duty Leads.- Discuss current handover status and alert upcoming support region of any existing problem, major incidents or issues in any system.- Monitoring and inform about security threats for users or the network that could compromise Oracle information.- Monitoring analysts during shifts and provide feedback to manager about their… Show more - Workload and Resources assignment to at least 12 Analysts.- Provide feedback and details at the start and end of shifts to Worldwide Duty Leads.- Discuss current handover status and alert upcoming support region of any existing problem, major incidents or issues in any system.- Monitoring and inform about security threats for users or the network that could compromise Oracle information.- Monitoring analysts during shifts and provide feedback to manager about their performances and skills improvement. Show less

- Assist in providing information and support to company field personnel regarding previously reported items and resolutions to increase productivity.- Follow standard practices and procedures in analyzing situations or data where answers can be readily obtained.- Provide troubleshooting of technical problems and act as a liaison between customers and resolving groups.- I have developed a very broad understanding of the Oracle product line while providing phone support to internal… Show more - Assist in providing information and support to company field personnel regarding previously reported items and resolutions to increase productivity.- Follow standard practices and procedures in analyzing situations or data where answers can be readily obtained.- Provide troubleshooting of technical problems and act as a liaison between customers and resolving groups.- I have developed a very broad understanding of the Oracle product line while providing phone support to internal employees and/or outsourcing customers.- I gather relevant information from customers in order to address problems of limited scope or escalate to next tier of support according to established procedures.- Experience in support for Apple Devices, Mac OS and iOS operating systems and their applications, leading the initial project for Mac OS customer support in the Help Desk in Oracle Mexico. Show less

- Reception, validation & audit of employee expense reports, accounts conciliation & payment of the employees, resolution of reimbursement disputes, Latin America & Canada Employee Reimbursement help desk, constant improvement of the day-to-day process. Document & files generation via SAP system and other platforms.

- Credits, Credits & Rebills and Product Return issues resolution for U.S. Public Sector & Federal organizations. Customer Support help desk & involvement into the project development for the process.- Payment dispute resolution for U.S. Public Sector & Federal organizations, support to collections department, and occasional support to customer directly in order to resolve their issues. Work collaboratively with different teams around the globe to ensure complete customer satisfaction.-… Show more - Credits, Credits & Rebills and Product Return issues resolution for U.S. Public Sector & Federal organizations. Customer Support help desk & involvement into the project development for the process.- Payment dispute resolution for U.S. Public Sector & Federal organizations, support to collections department, and occasional support to customer directly in order to resolve their issues. Work collaboratively with different teams around the globe to ensure complete customer satisfaction.- Complete customer support providing follow-up to their product returns and credits when requested. Show less