My role involves nurturing and strengthening relationships with our clients. I serve as the primary point of contact, ensuring their needs align with our offerings and mutually benefiting both parties while driving growth strategies and overseeing smooth project delivery as well as collaborating closely with internal teams. The aim is to provide exceptional support, fostering enduring partnerships with our clients and contributing to the company's overall growth while promoting the use of the Zoho suite.I merge relationship-building, project oversight, and ensuring our clients flourish within the Zoho ecosystem.

Job Role as Magento E-Commerce Onboarding specialistTeam coordinator position for the Onboarding team PMO analysts and technical specialists.In charge of the OnBoarding schedule planifications between the client (Unilever-Compre Ahora) and the ERPs administrators. Follow up of API development with the different ERP vendors for the data flow between their systems and Magento. JSON based structure planning for catalog, price, stock, purchase order and retailer data between systems. Also in charge of technical support and issue management / troubleshooting and the entire OnBoarding end to end process, from planning stage up to Go Live and post Go Live support (HyperCare)Reporting and backend configuration within the Magento platform. Liason between Compre Ahora, the ERP administrators and the logistic companies using those ERPs for any technical issue on the data flow process.

Costing Sr. analyst position for Castrol Brazil, lubes. Cost calculations and analysis Utilized systems: JD Edwards, Showcase. Manufacturing, domestic and imported purchases. Production work orders analysis, price variation analysis, cost reporting activities.

Oil&Gas industry, Upstream segment, Exploration and Production. Gulf Of Mexico regional master data administrator for BP (British Petroleum) Operations. GA - RTR.Coordinator for time writing regional activities, with two analysts under my supervision.

Team coordinator of an internal development team focused on creating solutions for Accenture's teams to use and improve their operational activities. Three developers under supervision. In charge of following up activities through Agile and Scrum methodology. Backlog assignation to the team's developers.Planification of developments, implementations and upgrades of the onboarding teams according their business needs and therefore, leading the testing, staging and post production support.

MIS (Management information System) Analyst for BP (British Petroleum) Operations. GBS - General Accounting, Record To Report.GFT (Global Financial Template) Data Analyst.Data cleansing, validation and migration from legacy SAP Oil & Gas systems to new SAP FICO with integration on SAP FIORI. Analisys of Cost Centers, Projects, Internal orders, vendors and partners. FBW reporting in WR5 and WRO. Mappings.

Microsoft Project 2013 Administrator.TES (Time Entry System) administrator, BP's above region time writing solution.Time sheet manager for US and UK Exploration's teams.User and site administration, reporting and liason for technical support resolutions.Liason with implementation teams ahead of migration to Project Server Online (O365)Power BI reporting analysis

MIS (Management information System) Analyst for BP (British Petroleum) Operations. GBS - General Accounting, Record To Report.BP Upstream - E&P (Exploration & Production)GFT (Global Financial Template) Data Analyst.Data cleansing, validation and migration from legacy SAP system to new SAP module.SAP PR5 Master Data Administrator.GTOne regional administrator, a time writing solution based on SAP CATS for the Gulf Of Mexico (GoM)Employee profile administration, time sheet management, cost objects maintenance, mappings, reporting.Liason between BP's controllers and business administrators, Accenture Bangalore (Billing) and SAP technical support. Microsoft Project 2013 Administrator.TES (Time Entry System) administrator, BP's above region time writing solution.Time sheet manager for US and UK Exploration's teams.User and site administration, reporting and liason for technical support resolutions.Microsoft Sharepoint Analyst.For eUT and devseUT time writing solutions, based on MS Sharepoint.User administration and financial reportings.

IT Operations Analyst within the Freeport McMoran project. Incident resolutions, escalations. SAP access support.

Technical Support Analyst for the CA Technologies account. Support, installation, configuration and issue resolutions for the "ArcServ" backup software. Support provided in Spanish, English and Portuguese.

IT administrator performing hardware replacements, OS installations, general issues troubleshooting. Manteinance and configuration of ALCATEL IP centrals.

Level 2 Junior Advanced Technician. Installation, configuration and issue resolution of different VMware platforms. ESX, ESXi 4.0 - 5.1 including VSphere and VClients.

Symantec's Backup Exec solutions support. Installation, configurations and issue resolution for backups and restores of Symantec corporate users. Driven into Active directory, domain controllers, local and remote servers, Oracle RMAN, Linux and Apple servers.

Customer Focus Team (GSS). 1st line customer and technical support for Avaya's convergence servers. Expert system alarm monitoring (NOC). Support provided in Spanish, English and Portuguese.

Networking support analyst for TRENDnet and Encore Electronics end users. Installation, configuration and issue resolution for modems, routers, access points, IP cameras, Print servers and other company network products. Provided support in English and Spanish.