Fei Luo Email & Phone Number

Irvine, California, United States

 Focusing on customer service related systems, including internal order management system, customer service portal, front-end and back-end return (RMA) system, and the tax system to support the tax calculation and filing for US and 100+ international countries. Conducts in-depth market research to identify customer needs, competitive offerings, and industry trends to guide product development. Develops and maintains product road-maps, outlining product features and enhancements to… Show more  Focusing on customer service related systems, including internal order management system, customer service portal, front-end and back-end return (RMA) system, and the tax system to support the tax calculation and filing for US and 100+ international countries. Conducts in-depth market research to identify customer needs, competitive offerings, and industry trends to guide product development. Develops and maintains product road-maps, outlining product features and enhancements to meet business goals. Collaborates closely with cross-functional teams, including engineering, design, customer service, tax, finance, marketing, and sales, to deliver successful products. Oversees the end-to-end product development life-cycle, from concept to launch, ensuring products meet quality and timeline goals. Implements Agile project management methodologies, fostering adaptability and rapid response to changing market dynamics. Conducts competitive analysis to identify strengths and weaknesses of competing products, informing strategies for differentiation. Show less

Chino, California, United States

Greater Los Angeles Area

Focused on the Newegg Marketplace system, including a web based seller portal, restful APIs and a data feed system.Worked closely with the Marketplace team to grab their business needs, research and provide the proper system solution to drive the business growth.Understood seller’s behavior and demand to improve the system features and interfaces to help their business and operation.Understood internal seller management and operation flow to build the system features to automate… Show more Focused on the Newegg Marketplace system, including a web based seller portal, restful APIs and a data feed system.Worked closely with the Marketplace team to grab their business needs, research and provide the proper system solution to drive the business growth.Understood seller’s behavior and demand to improve the system features and interfaces to help their business and operation.Understood internal seller management and operation flow to build the system features to automate the entire process.Researched the industry trending to improve the system structure and features.Worked with the tech team as one team to deliver the products. Show less