Fernando Martínez Delgado Email & Phone Number

Community Of Madrid, Spain

Moralzarzal, Comunidad De Madrid, España

Design and implement customer programs in the Homecare business for the different stakeholders (patients, prescribers and payers). Roll out of loyalty, retention and referral programs.Monitor all multi-channel insights, including operational data, to understand clearly customer needs and preferences, what will generate customer value.Conduct regular market and customer surveys to acquire valuable knowledge and information on customer profile, customer needs, brand awareness and customer satisfaction.

Responsible for the customer experience, project management in the Sales area and budget follow up.Definition and development of metrics and reports to manage the activity of the Sales department.

Responsible for providing information and insights regarding customers, markets, competitors and campaign effectiveness, to measure performance and support business decisions.

The assignment was to provide an adapted structure to optimise the warehouse and transport of the goods and oxygen, ensuring the proper service in a cost effective manner and according to agreed service level and company & regulatory and accounting standards.

Provide an effective workshop management at given quality, company & regulatory standards with best cost structure.

Responsible for approving and supporting products, implement technical improvements and follow up incidents.

Post Graduate, Marketing And Sales Management

Master'S Degree, Financial Management

Erasmus Student

Licentiate Degree, Industrial Engineering