Fernando Mendoza Email & Phone Number

Issaquah, WA, US

Seattle, WA, US

Responsible for managing Partner relationship and performance (Procurement and Service Delivery). Responsibilities include: Outsourcing Strategy, Market and Partner assessment, pricing strategy and negotiations, contracts, volume allocation strategy.

Redmond, Washington, US

Responsible for the definition and implementation of a Supplier Relationships Management (SRM) Framework for a set of suppliers at Microsoft.

Redmond, Washington, US

Responsible for the management of Global Support Center (GSC) program and Digital Efficiency Program (DEP) for the Global Procurement Group. Evolved program from simple project to project approach to scalable business solution. Resulted in multi-million dollar in annual savings driven by consolidation of suppliers and cost optimization. Develop framework.

Redmond, Washington, US

• Responsible for the design and implementation of Global outsourced solution for Customer Service and Support for Microsoft Surface, a brand new and high profile business including contract and price negotiations in a.
• Negotiated and agreed on favorable pricing and contractual terms resulting on savings over $1M
• Secured over $150K in vendor investments into the program to support aggressive performance targets
• Participated in cross divisional team to design new customer support model that resulted in best Customer Satisfaction results across the Devises and Entertainment division

Redmond, Washington, US

• Responsible for the Outsourced Global solution for Customer Service support for Xbox and Windows Phone, managing vendor spend budget of $90 Million a year across multiple vendors. Acted as relationship lead for one.
• Negotiated Multi Million Dollar rebate from Global vendor in 2012
• Delivered different initiatives that resulted in year over year cost savings for Xbox business
• Participated in Xbox Support Redesign (leading vendor selection work stream) that resulted in all time high Quality results for the business and best holiday in 2011
• Introduced At home vendor model for Technical Support at Microsoft, resulting in reduced cost, improved staffing flexibility and reduced risk for the business
• As relationship lead, built strategic vendor relationship that resulted on vendor’s portfolio growth of 600% on vendor spend over 2 years, more balanced account portfolio and improved performance

Redmond, Washington, US

• Responsible for vendor procurement activities in support of Sales, Retention, Content Moderation, Incubation and Chat support for MSN Products and programs as well as Microsoft’s AdCenter business.
• Execution of Procurement and vendor management activities to achieved performance goals
• Designed and implemented vendor strategy to support global expansion of Ad Center Business

Redmond, Washington, US

• Responsible for the Operational execution of 16 World Wide Programs developed by Corporate Marketing, including gathering of internal customer requirements, program goals setting, vendor selection, cost negotiation.
• Managed vendor spend budget of $3+ million for call center operations
• Implemented different process re-engineering, contract renegotiation and vendor consolidation initiatives that resulted in reduction of costs of over $450K in 2004 (60% reduction in program support cost); and $400K.

Bachelor Of Business Administration (B.B.A.)

Education record