Born and raised in San Jose California, having found a passion of wanting to continue my learning in technology and becoming an IT professional. After recently graduating High School I quickly started my career by joining the Year Up program which allowed me to further my education and create valuable friendships along the way. I learned skills of networking, adapting to new environments, being proficient with relevant technology, program languages, and providing ideas to improve my team. After graduating from this program I want to continue my education and make a significant impact with those I interact with throughout my journey.
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Is&T Helpline Analyst ApprenticeApple Jul 2023 - Jan 2024Cupertino, California, Us• Provided service to over 1,000 Corporate employees by responding to support tickets meeting Apple’s SLA requirements resulting in above 95% QA score• Contributed to the company KB with documented step-by-step instructions and FAQs to Apple’s internal new A.I feature in order to mitigate the number of incoming inquiries which was not available• Supported Macos environment ranging from what issues employees had hardware, software and FAQs• Worked on onboarding and offboarding, setting up desks, providing users with accounts, and ensuring seamless transitions for new and departing employees -
College StudentYear Up Jan 2023 - Jan 2024Boston, Massachusetts, Us• Completed coursework in Computer Applications, Advanced Excel, Business Writing, Public Speaking, and Professional Skills with specialized training in [L&D Track], including [Track Courses and Skills] • Learning Python, Linux and Perl coding • Finished multiple projects on time with high grades • Networked and created bonds with people learning project managing and data analytics • Improved my confidence and public speaking skills -
CashierWalmart Sep 2022 - Aug 2023Bentonville, Arkansas, Us• Ensure customers have a great first and last impression by smiling, ensuring a quick checkout, and bagging groceries.• Communicated with team members and manager well to meet goals for the day.• Volunteered to work in stocking when needed; to full-full and help the manager on duty.• Always kept my workstation clean and presentable.• Insured correct change was given and money was handled with responsibly.
Fernando Oliva Education Details
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Mission College -
Independence High SchoolHigh School Diploma
Frequently Asked Questions about Fernando Oliva
What is Fernando Oliva's role at the current company?
Fernando Oliva's current role is Motivated Seeker Ready for IT Support Career.
What schools did Fernando Oliva attend?
Fernando Oliva attended Mission College, Independence High School.
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