Fernando Oliva Email & Phone Number

Cupertino, California, US

• Provided service to over 1,000 Corporate employees by responding to support tickets meeting Apple’s SLA requirements resulting in above 95% QA score
• Contributed to the company KB with documented step-by-step instructions and FAQs to Apple’s internal new A.I feature in order to mitigate the number of incoming inquiries which was not available
• Supported Macos environment ranging from what issues employees had hardware, software and FAQs
• Worked on onboarding and offboarding, setting up desks, providing users with accounts, and ensuring seamless transitions for new and departing employees

Boston, Massachusetts, US

• Completed coursework in Computer Applications, Advanced Excel, Business Writing, Public Speaking, and Professional Skills with specialized training in [L&D Track], including [Track Courses and Skills]
• Learning Python, Linux and Perl coding
• Finished multiple projects on time with high grades
• Networked and created bonds with people learning project managing and data analytics
• Improved my confidence and public speaking skills

Bentonville, Arkansas, US

• Ensure customers have a great first and last impression by smiling, ensuring a quick checkout, and bagging groceries.
• Communicated with team members and manager well to meet goals for the day.
• Volunteered to work in stocking when needed; to full-full and help the manager on duty.
• Always kept my workstation clean and presentable.
• Insured correct change was given and money was handled with responsibly.

Education record

High School Diploma