Fernando Simões Email & Phone Number

Bern, Be, Ch

Switzerland

Responsible for implementing the BPM eTOM framework in a Cloud Transformation program, analyzing, designing, and rolling out infrastructure management processes in Adonis, supporting process automation in Jira, and ensuring alignment with ISAE audit controls.

Azores, Portugal

Development and management of Canário do Mar, a wonderful holiday lodging place according to its guests that contributes to differentiate and value the touristic offer in Azores while developing rural areas according to local authorities.At Canário do Mar guests of a globalized world can find a genuine experience and the authentic roots of a culture that connects land, ocean and sky in a unique way.Main achievements:• Business Plan received the highest score within the European Fund Program call to which applied.• Project implemented according to plan, budget and quality criteria, validated by an EU-accredited institution.• Full business operationalized with simple and clear processes and procedures.• Remote management of HR, marketing & sales, maintenance, customer support and finances.

Lisbon, Portugal

Part of the Global Logistics IT Operations Department, created and managed a globally distributed, cross-functional team of seven, accountable for developing and implementing a process excellence framework and program at the global organization that provided IT services to a business division with 2.5 billion EUR in revenues.Main achievements:• Built and led a team responsible for ensuring processes’ excellence and SLAs’ compliance across functions and customer sites.• Supported the definition of IT Operations strategy, structure, and governance, promoting a BPM and Operational Excellence mindset.• Guided and empowered team member's talents and promoted their responsibilities.• Developed, promoted and managed a methodology and a program for designing, standardising, monitoring (via Power BI Control Tower), and improving processes according to the ITIL framework.• Specified and supported process data mining for process control and continuous improvement.• Managed stakeholders, ensured communication towards customers, and enhanced service delivery quality and stability.

Lisbon, Portugal

Member of the Logistics CIO Office, led and implemented strategic initiatives that ensured the continuous transformation of the organization and services.With an agile approach and establishing clear governance, performed different roles such as Release Manager, Audit Process Manager, Risk Manager and Project & Program Manager.Main achievements:• Structured and governed the integration of Panalpina’s IT Logistics teams and processes into the DSV organization during the M&A process.• Transformed and coordinated the Change Management process and coordinated the Change Board.• Optimized and managed the ISAE-3402 audit process and framework for GDP compliant IT systems/services, and ensured certification from both PwC and customers (namely within the Life Sciences/Pharm industry).• Secured the implementation of IT security policies (e.g.: New Accounts Setup design and implementation, impacting over 10k users).• Improved and managed the IT Risk Management process for >30 WMS setups and implemented >80 mitigation actions.• Consolidated applications portfolio (e.g.: eliminated >10 WMS setups and >150 applications).• Improved IT Service Management processes (e.g.: Change Management, Problem Management).

Lisbon Area, Portugal

Integrated into the Global Logistics IT Innovation & Demand Department, managed projects to implement Panalpina’s warehousing strategy worldwide, and developed and evaluated new products.Main achievements:• Developed and implemented strategic projects, namely to streamline the processes and lauch new products (e.g.: WMS and TMS integrations; Supply Chain Analysis Tools deploy, Continuous Improvements Platform development).• Designed and delivered new products, namely by runing workshops with process stakeholders, analysing and negotiating vendors products (e.g.: Supply Chain Analysis Tools) or internally developing (e.g.: Real Time KPIs; Continuous Improvements Platform), and acted as technology owner and subject matter expert (SME).• Fostered and supported the design of new business (e.g.: Design Warehousing Services Distribution Platform).

Management services provider recognized as extremely professional, sharp and a great motivator in assisting organizations and entrepreneurs to successfully develop and implement their ideas and projects.Main achievements:• Successfully delivered business plans, control processes, project management and business analysis• Worked for different industries such as agroindustry, IT, food, tourism, fashion and education.Services and approach:Taking advantage of opportunities is fundamental to transforming ideas into reality. This demands a step-by-step approach and developing projects is the way to do it.Since projects are temporary, the competencies needed to develop and manage them are also temporary. In order to provide organizations and entrepreneurs with the necessary competencies to lead projects to success I deliver four complementary services:• IDEA DEVELOPMENT – ideas organization, planning and evaluation using own business development methodology and best practices models.• PROJECT COORDINATION – manage project justification, scope and quality, team and tasks, cost and risks, progress and changes according to project management methodologies such as Prince2 and IPMA.• OPERATION & PROCESS IMPROVEMENT – analyse operations in terms of performance and cost, and identify optimization opportunities, through a BPM (Business Process Management) approach that integrates Resources, Processes, and Products.• WORKSHOP PRESENTATION – project development and management methodology training courses so individuals earn sensibility to projects' specific environment and competencies to control it.Through a collaborative approach, I am interested in creating value for organizations and entrepreneurs by developing and managing projects.It would be a pleasure to collaborate with you so feel free to share your ideas with me:– E-mail: fernandosimoes@bistreat.com– Tel: + 351 965717741.

Lisbon Area, Portugal

As part of the Business Development Area of the Commercial Department, built and led the PMO unit with the mission of ensuring the project portfolio management and the implementation of strategic developments and transformations. Adapted and promoted IPMA project management best practices. Worked with steering committees and created and managed governance boards. Devised, organized, and implemented projects and programs that resulted in process optimizations, cost savings, and sustained sales growth. Also acted as the technology owner and subject matter expert (SME), liaising between different teams.Main achievements:• Sales Process Digital Transformation and New Multiplatform Order Entry - process design; system specification, development and UAT testing; process and system implementation; and process data mining for continuous improvement.• Online Communication Platform - requirements specification, development management, UAT testing and implementation in all sales and retention channels.• Operations, Processes and Technologies Merger successful coordination during the ZON and OPTIMUS telecoms M&A process, which allowed the immediate launch of unified products.• New Wireless Product commercial launch management that ensured all Portuguese territory coverage with a 4Play offer.• Efficiency Program development and implementation that ensured a centralized monitorization of the optimization initiatives developed by the commercial channels and support business units.• Annual Commercial Strategic Resources and Action Plans discussion and integration in a single forum and document for all commercial channels and support business units.

Lisbon Area, Portugal

Member of the Continuous Improvement Area of the Commercial Department, managed the commercial optimization projects and reorganized all commercial processes.Main achievements:• Developed use cases, organized, restructured and designed the sales and retention processes according to the eTOM framework.• Evaluated and tested ARIS Platform as BPM technology for process modelling and simulation, building process management competencies in different business units.• Managed all stages of process re-engineering, from conducting workshops with process stakeholders to designing the processes and overseeing their implementation.• Specified systems requirements and process improvements.• Acted as technology and process engineering subject matter expert (SME) and point of contact between business units and IT development teams.• Delivered several operational projects to streamline process (e.g. Unified Front End for processes automation).• Coordinated systems UAT testings and rollouts.

Lisbon Area, Portugal

Integrated into the Control and Planning Area of the Commercial Department, developed and produced reporting and analysis, and enhanced sales and retention performance, quality and financial control processes.Main achievements:• Developed and managed new Control and Reporting process – managed the development and implementation project; negotiated new management control process; standardized KPIs; integrated CRM information with reporting tools; modelled and developed a new reporting database; automated the sales and retention KPIs information integration, segmentation, calculation and distribution throughout the entire commercial hierarchical structure.• Simulated and prepared annual sales forecast and budget.• Produced sales and operations performance, quality and financial reports.• Prepared in-depth analysis and decision proposals to key stakeholders, namely at C-level.

Lisbon Area, Portugal

Integrated into the Regional Enterprises Commercial Department, assisted the commercial director and managers in market prospection and customer management.Accomplishments:• Redefined the customer contact process by creating and promoting a database of potential customers that supported market analysis and enterprise contract.• Managed clients' credit files and financial products in order to maximize commercial opportunities.

Azores, Portugal

Member of the business management team and family, managed the Milling Factory Facilities Relocation and Modernization project and developed the operations quality and safety processes.Main achievements:• Factory Facilities Relocation and Modernization project – planned full project activities and costs; coordinated the application process to European Funds; executed project's first phase.• Built a 6.000 tons silos unit for raw material - analysed, negotiated with and managed vendors and contractors, supervised site construction and equipment installation and testing.• Designed and implemented a Quality Management System compliant with ISO 9000.• Designed and implemented the HACCP System.• Acted as process engineering Subject Matter Expert (SME) and trained operators.

Barcelona Area, Spain

Part of the Production Engineering Department, developed and operationalized a new production line to build a JAGUAR engine part as assistant Process and Project Manager.Main achievements:• Drew new production line layout• Developed production processes, procedures and controls im compliance with ISO 9000, ISO 16949 and ISO 14001.• Analysed and managed vendors.• Installed and tested new equipments.• Trained operators in new equipments and processes.• Controlled quality and inspected production ensuring customer satisfaction.

Executive Education In Digital Transformation

Specialization in Digital Transformation as a mechanism to deliver value. Proficiency in Digital Transformation strategies and management.

Master Of Business Administration - Mba, Business Administration And Management, General, Grade Of 18 Out Of 20

Activities and Societies: ISCTE Alumni NetworkMaster which integrates different management areas, with particularly detailed knowledge.

Master Of Engineering - Meng, Industrial Engineering And Management

Activities and Societies: ESTIEM, Age-i-FEUPMaster composed by course units in mathematics, physics, mechanical and computer engineering.

Erasmus And Final Project Student, Business Organization, Grade Of 17 Out Of 20

Student of Industrial Organization in ETSEIB-UPC through Erasmus program, attended classes such as Total Quality Management, Production.