Fernando De Paula Email and Phone Number

• Manage and coordinate IT/OT Infrastructure projects and maintain Gestamp Automacíon's Global Architecture Standard• Cloud Infrastructure Specialist - On-Premises supported technologies, focusing on Azure, AWS,OCI, Cloud Hosting, and Model Cloud Computing (IaaS, PaaS, SaaS)• Industry 4.0 (Smart Factory) with big data analytics with provider solution Microsoft Azure.• Planning and Development of New Projects of networks and IT Infrastructure (Capex and Opex) with a status report (IT PMO)• Lead teams and engagements utilizing agile approaches, values, and principles in Traditional and Agile Project Management and related tools (KPIs, EPM, Scrum, Kanban).• Hold meetings with end customers to develop or execute projects.• Preparation of execution schedule, executive projects, and technical/commercial proposals.• Manage and coordinate infrastructure projects, structured cabling, and Data Centers.• Seek to optimize expenses aimed at reducing costs while maintaining the quality of the services provided and competitive procurement processes through the (BID)• Monitoring/preparation of quantitative spreadsheets and cost spreadsheets.• Prepare the final documentation of the implemented projects (as built).• Organize operations and control the execution of services.• Implement and perform maintenance of telecommunications systems and computer networks.• Execute programs and standards pre-established by the company.Skills & Network • Support Infrastructure project that includes all its infrastructure (Operating Systems, Network Security, Virtualized Environment, Cloud, Database, Storage, Backup and Restore Processes, Network Management, Security and Servers and Switch and Router. • Protocols: BGP, SD-WAN WAN/LAN services, OSPF, RIP, SSH, Ethernet, QoS.• Infrastructure projects with leading technology companies such as (Cisco, Fortinet Dell, SAP, CheckPoint, Riverbed, Microsoft, Palo Alto Networks, and CommScope)

• Keep updating asset inventory in company system/management experience• Manage the entire network structure and hardware and engineering software.• Provide IT-related support to all employees and subcontrollers.• Run compliance issues on reported laptops/desktops• Laptops and desktops image according to global standards• Provide guidance to end users for the IT process • Scale to their more complex support group tickets• Perform support and troubleshooting with Microsoft Windows platform• Provide cell phone support and configuration• Perform software installation/configuration• Guide users on IT security best practices and compliance• Actively participate in Team Meetings and Alignments for Support decisions.• Respond to all assigned tickets in the SLA• Work on additional assigned projects related to IT Infarction improvements• Control of materials in stock (backup of machinery and other supplies)• Clarify users about the rules of use of IT resources available in the company.• Ensure the good condition of IT equipment and facilities.• Technical support for ERP (SAP)• Create user accounts on servers.

• Technical support for ERP (DataSul)• Hardware Technical Support;• Evaluate sudden stops of operation.• Support and support for internal users.• Configuration of mobile and notebook devices• Call call following SLA • Management of users and access groups in AD and Servers.• Maintain cooperation with other areas.• Support related to EDI SINTEL

• Support Level 1st and 2nd,• Service to Data Center Infrastructure.• Configuration of Stations, Print Park, Network Environment (remote)• Support to Oracle, ERP and CRM banks (applications)• Lotus Notes Mail Support• Support for applications emulated by Citrix• Support for Windows Server NT/2000/2003, Active Directory, ISA Server -Windows,98,2000,Vista, XP, Windows 7, Windows Mobile 6.5,Microsoft Exchange.

• Provide face-to-face service of the demands received.• Diagnose and treat, performing the face-to-face service of 2nd level.• Request the escalation of the service when necessary.• Clarify doubts, provide technical guidance and solve problems related to the use of software used in workstations, applications, web services, equipment and IT devices in general.• Perform interventions on users' workstations, for diagnosis or attendance of service requests, such as software/driver installation, configurations and other actions necessary to meet requests.• Perform repair of IT equipment, without warranty, guided by the Hardware Maintenance Technician.• Preparation of process / procedure based on the activities it carries out