Samsung B2B/B2C Sales and After-Sales Partner

NEW PROJECTS CORRETORA: Development solutions, services and mass insurance programs for protection telecommunications technology assets, specialized in technology, ideation of business plans, implementation advice, development B2B2C digital insurance sales programs (additional warranty, robbery/theft and accidental damage), direct interface with insurance companies, suppliers and partners.EBT CONSULTORIA: Services provision in the specialties of business management, administrative… Show more NEW PROJECTS CORRETORA: Development solutions, services and mass insurance programs for protection telecommunications technology assets, specialized in technology, ideation of business plans, implementation advice, development B2B2C digital insurance sales programs (additional warranty, robbery/theft and accidental damage), direct interface with insurance companies, suppliers and partners.EBT CONSULTORIA: Services provision in the specialties of business management, administrative support, commercial consultancy, advice, commercial intermediation, new business development, support and direct interface with companies from various segments and new business development. Show less

Development and implementation B2B2C new insurance programs for afinities insurance segments and responsable to Distributor Center, Logistics Operation and Repair Service Providers for the Insured Goods Compensation Programs (robbery, theft and accidental damage) for cell phones and mobile devices, insurance companies such as: Zurich, AXA, Generali, Sura, Liberty, Chubb, QBE, Cardif , PAN, Bradesco and others insurance companies.

Services provision in the specialties of business management, administrative support, consultancy and commercial advisory, representation, commercial intermediation, franchise formation, new business development and mass insurance solutions.

Develop and maintain a thorough knowledge of REI’s portfolio (product and services) and the pricing structure.Identify leads, manage prospects and acquire new business.Determine customer needs and propose appropriate products and service needs.Meet or exceed the new business sales goals.Complete scheduled and cold call prospecting activities to establish first and follow up appointments with customer decision makers.Prepare and deliver sales proposals/presentations and… Show more Develop and maintain a thorough knowledge of REI’s portfolio (product and services) and the pricing structure.Identify leads, manage prospects and acquire new business.Determine customer needs and propose appropriate products and service needs.Meet or exceed the new business sales goals.Complete scheduled and cold call prospecting activities to establish first and follow up appointments with customer decision makers.Prepare and deliver sales proposals/presentations and follow up with key decision makers.Use the company’s CRM to management the sales pipeline, scheduling and documenting activities, and developing prospective customer profiles.Complete required Customer Service Agreements, reports and other paperwork in a timely manner and in accordance with Company policy.Develop and maintain an awareness of market behavior and competitive trends and respond accordingly.Regularly meet with Sales Director at REI to review periodic sales activities, progress on goals, and status of prospective customers.Responsible to propose customers solutions that are compliant with appropriate local, state and federal regulations. Show less

Responsible to build and lead a team of Sales Rep to meet or exceed revenue, price, product mix and share of wallet targets for a given region or group of customers. Lead and develop a team that meets REI’s corporate culture and business objectives. Demonstrate in-depth knowledge on market and solutions and having a disciplined, strategic approach to deepening their customer relationships, developing new customers, motivate and engage a team to higher performance levels and deliver… Show more Responsible to build and lead a team of Sales Rep to meet or exceed revenue, price, product mix and share of wallet targets for a given region or group of customers. Lead and develop a team that meets REI’s corporate culture and business objectives. Demonstrate in-depth knowledge on market and solutions and having a disciplined, strategic approach to deepening their customer relationships, developing new customers, motivate and engage a team to higher performance levels and deliver outstanding customer experiences. Utilize effective presentation skills to demonstrate the value REI brings to a customer’s business. Build strong relationships with customers. Provide updates to team members as needed. Locate and evaluate new contacts/customers in defined area or region. Identify opportunities with existing customers.Engage customer/prospect to gain an understanding of their high level objectives, business drivers and concerns.Identify or create specific opportunities where a solution can be proposed that delivers customer value and meets REI’s business objectives.Design the best solution that brings more value to the customer than the competition.Build, quote and present a solution that differentiates the REI offer from the competition by showing superior customer value Receive a purchase order at the most profitable price Record and update these activities in CRM, including maintaining accurate customer and company information. Meet financial and business targets by maintaining and growing market share; Execution on regional account plans and budget; Develop a strong relationships with customers; Develop a quality pipeline of prospects and opportunities. Show less

Management of 430 authorized service centers, contracts and maintenance of multi brand and exclusive front stores to repair White Goods to end users and Brazil's retail. After-Sales support to Mabe's customers, defining strategies, policies and management of regional analyst team and a repairs coordinator, totaling 12 headcounts.Solved the White Goods backlog in the retail channel and $ 4M of financial blockade (hedge) between Mabe and the majors retailers.Several projects… Show more Management of 430 authorized service centers, contracts and maintenance of multi brand and exclusive front stores to repair White Goods to end users and Brazil's retail. After-Sales support to Mabe's customers, defining strategies, policies and management of regional analyst team and a repairs coordinator, totaling 12 headcounts.Solved the White Goods backlog in the retail channel and $ 4M of financial blockade (hedge) between Mabe and the majors retailers.Several projects implemented with significant cost reduction and growing customers satisfaction. Show less

Develop and lead the Claro's policies to attend the corporate culture and business objectives in the 320 exclusive stores in Brazil's territory. Take actions with main cell phone suppliers, Apple, Samsung, LG, Nokia, Huawei and Motorola to reduce unavailable products in the Sales Channels.More than $ 25M of cost avoidance with the process improvement between the Claro's Distributions Centers & Sales Channels.Define the executive summary, KPIs and report the results to the VP and… Show more Develop and lead the Claro's policies to attend the corporate culture and business objectives in the 320 exclusive stores in Brazil's territory. Take actions with main cell phone suppliers, Apple, Samsung, LG, Nokia, Huawei and Motorola to reduce unavailable products in the Sales Channels.More than $ 25M of cost avoidance with the process improvement between the Claro's Distributions Centers & Sales Channels.Define the executive summary, KPIs and report the results to the VP and staff. Show less

Specialist in after-sales strategy on national channel for major customers, such as: Telefonica (VIVO), Telecom Italia (TIM), América Móvil (Claro), Portugal Telecom (OI) and the biggest retailers in Brazil's channel. The official representative of the customer's relationship inside the company and responsible for Customer's Satisfaction Scorecards and periodicals face-to-face reviews.

Managing authorized service centers, contracts and maintenance of exclusive front stores to repair celular phones to end consumers, material planning, operation cost control, technical support, after-sales support to carriers and retailers. Solid experience of managing high volume repair centers to celular phones boards, refurbishing and OOB Process (DOA and DAP).

Responsable of Motorola's Quality System implementation and ISO/TL-9000 Standards Certifications.

Responsable for production lines and Quality levels for the Siemens products and homologation of the first production series with main customers, such as: VW, GM, Ford, Fiat,Yanmar, Embraco, Valeo and others.Solid interface with the customers to ensure good customer satisfaction level.