• Formulated and controlled the customer acquisition and loyalty plan. • Managed a portfolio of 30 national and international clients for an average annual amount of USD500 thousand. • Managed and supervised an average of 70 events a year, between musical concerts, conferences, sporting events and plays. • Participate in presentations of services for customer acquisition. • Reviewed and suggested to the promoters the marketing plans for the events according to the Panama market. • Identified the providers of products and services and negotiated the commercial terms and conditions. • Analyzed the market and established commercial alliances for the placement of points of sale. • Prepared and submitted the monthly sales reports to management. • Planned and executed event promotions online. • Supervised the operation of the website and the online sales statistics. • Managed relationships with premium customers for bulk ticket purchases. • Managed the hiring of personnel for the execution of events.

I supported in the reduction from 3 days to 1 day, the time used in the preparation and loading of the purchase orders in the system, in a period of 6 months, by participating in the project of optimization and digital transformation of the process for the taking proformas and issuing invoices.I avoided an average of USD 5,000 in additional operating costs, during management, through detailed analysis of approximately 100 annual proforms, continuous monitoring and management of commercial relationships with 15 main suppliers.I helped generate USD 12 thousand in sales revenue, in a period of 1 month, by reducing the time spent on billing from 5 weeks to 5 days, monitoring the import process and verifying the distribution to the warehouses of expedited manner.

• I planned and organized special operations for the management of citizens' procedures before the Mayor's Office in conjunction with related units. • I attended and managed the requests of the inhabitants of the municipality received through the call center. I participated in the preparation of the annual report and account of the entity. • I coordinated the logistics of events, meetings and talks for neighborhood associations. • I participated in the monthly meetings with the neighborhood associations and raised their requests. • I carried out field inspections on complaints made by the inhabitants and documented the corresponding reports. • I created and implemented, for the first time, a database of neighborhood associations, in a period of 3 months, which allowed updating the data, identifying and optimizing the direct attention to requests and requirements of the residential sectors.

• I updated the database and files of 250 clients, through the organization and hierarchization of the work, the documentary analysis of each file and the management of relationships with clients, this ensured compliance with the regulations current legal. • I avoided potential penalties of USD 15 thousand per year by the regulatory entity, through the exhaustive review of clients, the crossing of remittance data and the early identification of documents not in accordance with current legal regulations. • I reduced by 40% the time used for the transfer settlement process, during management, by analyzing and handling documents and settlements on a daily basis.

• I supported the optimization of 70% of the processes of paperwork and document management, during the management, through the on-site service of citizens and the documentary review of files. Banco Mercantil, Caracas, Venezuela 2006 - 2009 Sales and Service Representative • I increased by 350 the sale of monthly insurance policies, in a period of 4 months, through the management of cross-sales of products, personalized attention and the management of quality standards of customer service. • I reduced by 50% the time spent in servicing clients in the office, which made it possible to manage 75% more customer requirements per day and impacted on the customer services. • I Maintained a record of 99% of files processed without refund for vehicle and mortgage loans, during the management, through detailed analysis of the documents and the conformation of files in accordance with the regulations.

Funciones:- Atención al cliente, apertura de cuentas bancarias. Recepción de expedientes de control cambiario en las diferentes modalidades, efectivo, viajes y compras electrónicas.  - Venta, recepción y análisis de solicitudes de tarjetas de crédito, créditos personales, hipotecarios, de vehículos, entre otros productos financieros.