MASTER DEGREE with experience as Sales Manager in International Environment, Account Manager and Customer Service.Innovative, profit-oriented with success in increasing revenues, achieving cost reductions and improving client satisfaction in customer-facing operations and large diverse organizations. Adept at analyzing the competitive landscape, conducting research and attaining continual profits through focused, strategic workflow, staffing and business process analyses. Exemplary change agent with the ability to analyze issues, devise continuous process improvements and incorporate business process initiatives to increaseefficiency, streamline operations and decrease aggregate expenses with limited resources. Consistently identifies and accelerates strategic measures to strengthen performance with sustained operational results. Forges longlasting client and business partner relationships to mutually benefit all parties.