Fernando Souza Email & Phone Number

Amsterdam, Nl

Amsterdam, Nl

Daily management of IT staff ensuring adequate staff coverage and completion of standard operational tasks (log reviews, backups, ticket reviews, etc.)Manage a standard IT service management framework defined by the Group ITCoordinate with other teams to ensure activities at all sites are properly communicated.Monitor enterprise for service and system outages and communicate issues to management and end-users. Coordinate service restoration.Provide end-user communication for service outages, system upgrades, service improvements, service implementation and service retirements.Ensure escalated service requests are handled in a timely manner.Coordinate and collaborate operational activities and projects with all IT teams.Coordinate system upgrades and software deployments across IT teams.Lead capacity planning.Identify areas for process improvements and implement improvements.

Niterói, Rio De Janeiro, Br

• Startup Brasa Yard managing IT Infrastructure and Information System Architecture and Deployment.• Managing of IT Projects, People and Resources• Managing IT Requests Changes for Corporate Systems making the interface between Business Owner and Development Team.• Managing ERP Implementation TOTVS (Corpore RM) and Interfaces building with other legacy systems;• Process management;• Elaboration and management of Annual IT Budget, controlling Operational and Capital Expenses• Implementation of IT policies.• Implementation of the Service Desk System based in ITIL practices.• Cabling Certified Services.• Managing Microsoft Enterprise Agreement.• Responsible for Mobile Corporate Companies• Managing IT Projects to improve communication with Microsoft Lync 2013• Managing IT Team (IT Support, Network Admin, Information System)

Irving, Tx, Us

Elaboration and management of Annual IT Budget, controlling Operational and Capital Expenses;Fulfilled IT Administrative responsibilities including hardware purchase, IT services contracts and outsourced;Managing RFC's for Corporate Systems making the interface between Business Owner and Development Team;Coordinated and Implemented Eletronic Invoices Functionality in Finance System;Manage and Implement Changes in IT Infrastructure Environment;Held multifaceted responsibilities to configure, install and administer network infrastructure based in Microsoft Network with more than 150 Computers/Devices and telecommunications systems;Install and configure IBM servers including RAID1 & 5 arrays. Managing the company servers and IBM network equipments such as troubleshooting;Managing and Maintaining Riverbed Stealhead 1010;Set permissions for access to folders including limited access for sensitive data, using Active Directory;Successfully managing and multitasking requests from managers of different departments to improve their routines and processes dimensioning better IT resources;Responded to incoming help requests from end users via local servicedesk, telephone and email and provided users with prompt resolution.

Us

Assisted users with issues and problems from a variety of sources including MS Office applications and Microsoft Operating Systems 2000 and XP.Install and update software and hardware and new DELL workstation installation

Master Of Business Administration (Mba), Project Management

Postgraduate, It Management

System Information, Network Computers - Information Technology