Fernando Yubero

Fernando Yubero Email and Phone Number

Head of Customer Experience at Avantex @ AvanteX
Fernando Yubero's Location
Greater Madrid Metropolitan Area, Spain
About Fernando Yubero

Having worked for more than 25 years on Operations and Customer Service areas I have built, together with my post grade studies a wide view of a company from the internal and external sides. Passionate about Customer Experience where I am DEC certified

Fernando Yubero's Current Company Details
AvanteX

Avantex

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Head of Customer Experience at Avantex
Fernando Yubero Work Experience Details
  • Avantex
    Head Of Customer Experience
    Avantex Feb 2020 - Present
    Madrid
    Achieving company results and customer loyalty through a memorable customer experience
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  • Grupo Tragsa
    Senior Administrative Officer
    Grupo Tragsa Jul 2020 - Present
    Madrid
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  • Grupo Integra Centro Especial De Empleo
    Auxiliar
    Grupo Integra Centro Especial De Empleo Jul 2020 - Present
    Madrid
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  • Ysarca Arts Export
    Administration Manager
    Ysarca Arts Export Mar 2019 - Jun 2019
    Madrid Y Alrededores, España
    Intermediate artists company. I joined for a disease substitution after the request from a friend as it was his family entreprise.My role was to manage all the administration of the company such as contracts, billing, payrolls,..
  • Nae En México
    Senior Consultant Manager
    Nae En México Apr 2018 - Jun 2018
    Mexico
    Consultant to build the Customer Operations processes of a new mobile operator
  • Colt Technology Services
    Head Of Service Management Voice Services (Europe)
    Colt Technology Services Jul 2015 - Jul 2016
    Achievements on this area are the creation of the Service Catalogue, 130% of yearly objectives and the area with the highest customer satisfaction.
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  • Colt Technology Services
    Head Of South Region Service Management Network Services (Es/Fr/It/Pt)
    Colt Technology Services Jul 2011 - Jul 2015
    Madrid Area, Spain
    Achieved a creation of a Service Catalogue for the Network Services customers, Centralization of the Complaints & Dispute area from several countries into a Shred Service Centre, Development of the new strategy of “Order Entry”.Region with the highest satisfaction score on the yearly survey
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  • Colt Technology Services
    South Region Head Of Customer Care (Es/Fr/It/Pt)
    Colt Technology Services Nov 2009 - Jul 2011
    Madrid Area, Spain
    Implemented the CRM strategy in the region.
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  • Colt Technology Services
    Head Of Customer Service Wholesale (Europe)
    Colt Technology Services Oct 2008 - Nov 2009
    Madrid Y Alrededores, España
    Processes unified accross all the countries. Key user for the customer satisfaction survey and responsible to put in place get well plans.
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  • Colt Telecom
    Spain Customer Care Director
    Colt Telecom Feb 2005 - Oct 2008
    Madrid Area, Spain
    Creation of a multidisciplinary team for the treatment of billing disputes.Reduction of billing disputes by 70%Organization of the Company directing it towards an ITIL environment.
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  • Colt Telecom
    Spain & Portugal Operations Director
    Colt Telecom Dec 2002 - Feb 2005
    Creation of a Fault Help Desk for the Southern Region with external personnel.Reduction of stock in warehouse.Creation of procedures with logistic companies for the delivery of material in nodes of the cities and of the International Network in case of necessity and in a minimum of time.Subcontracting of the installation and maintenance of ADSL services.100% Compliance with the dates of guaranteed deliveries and repair times.
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  • Colt Telecom
    Spain & Portugal Service Assurance Director
    Colt Telecom Jan 2000 - Dec 2002
    Madrid Area, Spain
    Creation of a Call Centre for technical maintenace.Creation of a technical library and online glossary.Launch of the Company's first online platform in Spain.100 % success on Disaster-Recovery tests.
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  • Colt Telecom
    Spain Ncc, Installations & Maintenance Director
    Colt Telecom Sep 1998 - Jan 2000
    Madrid Area, Spain
    Delivery of the first service offered in Spain by the Company.100% compliance on the delivery committed dates of the contracted services.100% achievement of the MTTR (Repair Time) values guaranteed by contract to customers.Creation of procedures to achieve delivery before commitment dates.Connection between the Colt cities (Madrid, Barcelona and Valencia) with capacity rented to other operators.
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  • Hermes Europe Railtel
    Hermes Europe Railtel (Gts/Ebone/ Kpn-Quest) - Brussels
    Hermes Europe Railtel Apr 1995 - Sep 1998
    Bruselas Y Alrededores, Bélgica
    Reporting into the NOC DirectorImplementation, monitoring and maintenance of the HER network.Customer Care supportParticipating in several Engineering projects (implementation of the DCN, UAT for new releases of the management software, support to the Customer Care area on the designs and circuit acceptance.
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  • Telefónica
    International Customer Care Centre ( Cisc) Internal Plant Technician
    Telefónica Dec 1989 - Apr 1995
    Madrid Area, Spain
    Reporting into the internal plant SupervisorImplementation, monitoring and maintenance of the international voice and data services including radio and TV lines.Customer care and operators first line supportMaintenance of the interbank SWIFT networkControl centre for the international circuits during the Barcelona Olympic games in 1992https://www.telefonica.es/es/
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Fernando Yubero Skills

Leadership Customer Experience Fiber Optics Itil Service Strategy Itil Certified Synchronous Digital Hierarchy Mpls Cisco Technologies Multiprotocol Label Switching Data Center Voip Itil Financial Planning Computer Network Operations Network Design Start Ups Telecommunications Sdh Ip Business Analysis Team Management Team Leadership Customer Relationship Management Ethernet Customer Experience Management Managed Services Itil Process Implementation Business Process Dsl Sla Telco Service Management Wan Wide Area Network Technical Recruiting Internet Protocol Business Process Improvement Interpersonal Skills Business Strategy Management Strategic Enterprise Management Analytical Skills Outsourcing Pre Sales Service Delivery Cloud Computing Unified Communications Voice Over Ip Organization Skills It Service Management

Fernando Yubero Education Details

Frequently Asked Questions about Fernando Yubero

What company does Fernando Yubero work for?

Fernando Yubero works for Avantex

What is Fernando Yubero's role at the current company?

Fernando Yubero's current role is Head of Customer Experience at Avantex.

What schools did Fernando Yubero attend?

Fernando Yubero attended Universidad Politécnica De Madrid, Iese Business School - University Of Navarra, Universidad Politécnica De Madrid, Academia Adra, Colegio Del Sagrado Corazón De Jesús, Madrid, Adra Academy, La Salle International Graduate School.

What skills is Fernando Yubero known for?

Fernando Yubero has skills like Leadership, Customer Experience, Fiber Optics, Itil Service Strategy, Itil Certified, Synchronous Digital Hierarchy, Mpls, Cisco Technologies, Multiprotocol Label Switching, Data Center, Voip, Itil.

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