Fernando Echevarria Email & Phone Number

Tupelo, Mississippi

- Create, Schedule, and Manage Video and Photography on Social Media- Coordinate Social Marketing Campaigns- Content Creation and Design- Ad Tracking

Altamonte Springs, Fl

• Answer technical support questions utilizing ZenDesk for E-mail & SnapEngage for Chat• Research product issues for related fixes to improve members’ online experience• Protect and handled members’ personal identification information• Maintain productivity during high-volume chat traffic• Consistently top performer

Winter Park, Fl

• Handle Cash and Card purchases, returns and trades• Interface directly with customers, providing exceptional customer service on inventory, promotions, game software and hardware• Create strong customer relations to ensure a great shopping experience• Draft sales reports for the store manager• Meet daily and weekly sales quotas • Organize and sort back stock and sales floor

Venice, Florida

• Collaborated with developers around the world to resolve website and technical support issues using Slack• Utilized ZenDesk and Asana to assign tickets to members of our development team• Monitored and Tracked progress of each task and project by facilitating weekly meetings• Performed Business-to-Business operations to improve and solidify customer relationships• Managed, Edited, and Created website pages using WordPress and Zeplin

2701 Maitland Center Parkway, Maitland Florida 32751

- Created and analyzed performance reports to forecast, track and improve account metrics- Served as the role of trusted advisor to customers by mediating their needs and translating them to other departments and serving as primary point of contact for all between company and customer- Administered, updated and maintained new and current client accounts through Salesforce- Provided Product Training and Troubleshooting for technical issues - Resolved business development concerns with real-time solutions - Planned, present, and implemented creative solutions in live or virtual conference room environments.- Incorporated digital design theories and EyeQuant website heat mapping to develop proper graphic placements for customer sites.- Executed a strong attention to detail while managing multiple accounts at a time- Handled over 90 accounts with at least 1 call to each account each month regarding performance, product satisfaction, and technical support

Orlando, Florida Area

- Reviewed medical records and police reports to find details on accidents & injuries.- Scheduled proactive follow-up calls to clients and obtained payments for services using Square.- Created and maintained client records on database software and Microsoft Excel.- Calendaring, Organizing and setting up telephonic conferences, and office conferences.- Drafted correspondences to insurance companies, clients and third parties.- Maintain, Log, Store, & Retrieve medical records and maintaining confidential records.- Meeting face-to-face with clients regarding opening, settling, and closing a case.- Researched applicable laws of wrongdoings to apply to personal injury litigation.

189 S. Orange Avenue, Suite 1800, Orlando, Florida

- Reviewed medical records and police reports to find details on accidents & injuries.- Scheduled proactive follow-up calls to clients and obtained payments for services using Square.- Created and maintained client records on database software and Microsoft Excel.- Calendaring, Organizing and setting up telephonic conferences, and office conferences.- Drafted correspondences to insurance companies, clients and third parties.- Maintain, Log, Store, & Retrieve medical records and maintaining confidential records.- Meeting face-to-face with clients regarding opening, settling, and closing a case.- Researched applicable laws of wrongdoings to apply to personal injury litigation.

Winter Park, Florida

- Recruited, trained, and supervised 50+ customer service reps and cashiers.- Monitored Service Order phone calls to find areas of opportunity.- Used monitoring software to listen, record, and playback calls for quality assurance.- Worked with a team to create the evaluation parameters and implement a grading sheet- Creating and maintaining Auditing reports for supervision of staff of 70+ employees.- Utilized Empathy training, Probing Question training, and Communication training for finding coaching opportunities .- Ensured that different teams adapted to new changes in procedure in a timely manner.- Analyzed report data from Call Queues to create pivot reports, and present reports to team of managers.

Winter Park, Florida

Jackson Heights Middle School

- Administered Lesson Plans and Instructed Language Arts, Social Studies, and Mathematics- Paraprofessional Tasks included chaperoning special needs students during lunch and physical education.- Education Level of Grades 6 through 8 Special Needs

Longwood, Fl & Altamonte Springs, Fl

- Expert Customer Service Representative providing Guests with suggestions and ideas for the best "Blockbuster Night"

Winter Park, Fl

- Worked on repairing old Windows XP, Millenium Edition, and Early Vista Operating system issues - Greeting clients - First introduced to a long-lasting relationship with Konica Minolta printers and their toxic behavior- Intense daily cold-calling of FSBO, For-Sale-By-Owner lead lists to drive mortgage leads to help close on sales, and generate referrals.- Gopher of all things lunch and coffee in my 97 Honda Civic hatchback with a sawed-off exhaust. All restaurants knew I was on my way from a mile away, going 25 MPH.- Confirming upcoming appointments with prospective clients.

Bachelor Of Science (B.S.), Public Education, Public Affairs, Mass Communications

Activities and Societies: Parliamentarian of Elements @ UCF 2008-2009

Associate Of Arts (A.A.), Education